Underground Service Alert is the 811 center serving Northern & Central California and the entire state of Nevada.
Damage Prevention Specialist
Location
California
Posted
1 day ago
Salary
$21 - $23 / hour
Seniority
Mid Level
Job Description
Damage Prevention Specialist
Underground Service Alert of Northern California & Nevada
• Answer high volume incoming calls and process underground utility location requests using GIS based software • Listen effectively to obtain relevant and detailed customer information and accurately record info • Use interpersonal and communication skills to assist customers and connect them to organizational resources, as needed • Acknowledge any customer concerns by being courteous, empathetic, and professional at all times
Job Requirements
- 2 or more years of work experience in a customer service position with direct customer contact either in-person, phone, and by email in a high-paced, structured environment
- Ability to type 40+ words per minute
- Must possess a High School Diploma, GED, or equivalent
- Must be 18+ years of age
- Excellent communication and customer service skills
- Ability to work flexible schedules
- Previous experience in call center environment (desired)
- Familiarity with digital mapping systems (e.g. google maps, etc.) (desired)
Benefits
- Employer paid medical, dental, and vision
- Health Savings Account with employer contributions
- 10% profit share
- 25% 401k employer match on up to 5% of compensation
- 10 paid vacation days and 10 paid sick days per year
- 9 paid holidays
- Life insurance
- Remote work
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