Job Closed

This listing is no longer active.

American Express Global Business Travel logo
American Express Global Business Travel

Powering Progress Through Travel

Team Coach

Scrum MasterScrum MasterFull TimeRemoteMid LevelTeam 10,001+Since 2014H1B SponsorCompany SiteLinkedIn

Location

Mexico

Posted

17 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Team Coach

American Express Global Business Travel

Role Description As a Team Coach, you’ll lead a highly skilled remote team of approximately 25-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply. What You’ll Do - People (75%) - Lead and coach a team of Travel Counselors - Provide regular, documented coaching and feedback to team members - Investigate service and quality errors with a curious mentality, and provide helpful feedback - Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards - Facilitate account-specific onboarding and training for new hires after the initial centralized Traveler Care training program is complete - Collaborate with fellow team coaches - share information, achievements, and issues - Listen to calls as required to validate service levels and compliance standards - Customer (25%) - Be the voice of Traveler Care for new technological implementations - Participate in meetings with commercial client management partners when necessary, providing operational information needed for customer-facing conversations - Research and resolve client service concerns; develop strategy and craft messaging for the Traveler Care team and commercial peers - Analyze, act, and communicate results on CSAT performance - Keep the team informed on changes to client travel policies - Collaborate with Team Operations to achieve and exceed client expectations based on contractual service level requirements Qualifications - Previous leadership experience - Excellent listening skills and curious mentality - Customer service oriented - Sabre and/or Apollo experience preferred - Salesforce (case e-mail) experience a plus - Collaborative and passionate about building relationships - Experience making data-driven decisions and achieving financial and service targets Benefits - Flexible benefits tailored to each country, starting the day you do - Health and welfare insurance plans - Retirement programs - Parental leave and adoption assistance - Wellbeing resources to support you and your immediate family - Travel perks with deals from major travel providers on flights, hotels, cruises, and car rentals - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first - Championing Inclusion through global INclusion Groups

Related Categories

Related Job Pages

More Scrum Master Jobs

NEORIS logo

Scrum Master

NEORIS

NEORIS is a Digital Accelerator that helps companies step into the future.

Scrum Master17 days ago
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

• Facilitar ceremonias Scrum (Sprint Planning, Daily Scrum, Sprint Review y Sprint Retrospective). • Promover la adopción de prácticas Scrum y Kanban dentro del equipo. • Gestionar y dar seguimiento a impedimentos que afecten la productividad del equipo. • Acompañar al Product Owner en la gestión y refinamiento del backlog. • Asegurar la actualización y trazabilidad del trabajo en Jira. • Dar seguimiento a compromisos y objetivos de sprint. • Identificar riesgos y dependencias que puedan impactar las entregas. • Promover la mejora continua mediante retrospectivas y planes de acción.

Ecuador
Job Closed
atile.digital logo

Scrum Master

atile.digital

Consultoria de CRM e Transformação Digital | Salesforce, Zoho, monday.com, Zendesk | Líder no ISG Provider Lens™ 2025

Scrum Master18 days ago
Full TimeRemoteTeam 51-200Since 2009H1B No Sponsor

• Facilitate Agile ceremonies and promote the adoption of Scrum best practices • Support planning, tracking, and coordination of the team's deliveries • Remove impediments and help the team maintain a healthy workflow • Facilitate communication between technical teams, business stakeholders, and other stakeholders • Monitor risks, dependencies, and opportunities for improvement • Support priority management and alignment across different work streams • Promote transparency, collaboration, and continuous improvement within the team • Contribute to the organization and governance of ongoing initiatives.

Brazil
Booz Allen Hamilton logo

Scrum Master and Technical Project Manager

Booz Allen Hamilton

Booz Allen Hamilton is an award-winning provider of strategic innovation, management consulting, technology, and engineering services. Founded in 1914, the comp

Scrum Master18 days ago

Manage project lifecycles by collaborating with stakeholders, ensuring effective communication, and maintaining program strategies to achieve product development goals while adhering to budget constraints and quality standards.

California + 2 moreAll locations: California | Virginia | Colorado
RTX Corporation logo

Scaled Agile Product Owner - Scrum Master Coach

RTX Corporation

RTX Corporation is a defense, aerospace system, and homeland security company that specializes in providing state-of-the-art electronics, mission systems integr

Scrum Master18 days ago

Title: Scaled Agile Product Owner/Scrum Master Coach (Remote) locations US-CT-REMOTE time type Full time job requisition id 01850494 Country: United States of America Location: US-CT-REMOTE Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. Our Pratt Whitney Global Digital Technology team has an exciting remote growth opportunity for a Senior Manager, Product Portfolio & Agile Transformation. * Strong location preference for candidates local to the Dallas, Texas or Houston, Texas metropolitan areas. What You Will Do: - Coach teams and leaders in adopting SAFe and scaled‑agile delivery practices.​ - Onboard new teams into Scaled Agile ways of working.​ - Develop runbooks, standard operating processes, and delivery playbooks with the Transformation Lead and consultants.​ - Improve team agility maturity and embed agile best practices across delivery teams.​ - Identify skill gaps and help upskill Product Owners, Scrum Masters, and teams.​ - Facilitate key SAFe ceremonies, including PI Planning.​ - Serve as a Scrum Master, Product Owner, or RTE when temporary gaps exist.​ - Work hands‑on with teams to model behaviors and accelerate agile adoption.​ - Support the foundational learning, tools, and processes required for the transformation. - Up to 25% travel. Qualifications You Must Have: - Bachelor’s degree in Information Technology, Business, Engineering, or related field and 10+ years of applicable work experience; OR an Advanced degree in Information Technology, Business, Engineering, or related field and 7+ years of applicable work experience. - U.S. Citizenship is required (required due to Government contractual requirements). - Experience in PI Planning, Agile Transformation, Jira Confluence & Metrics. - Scaled SAFe Agile certified and active practitioner as an RTE, Solution Train Manager, PO, Scrum Master.​ - Experience in a large transformation and understanding of the risks and ability to upskill the teams, and drive Agile process maturity.​ - Deep experience coaching teams in SAFe or similar scaled frameworks.​ - Able to step into delivery roles when needed and lead by example.​ - Strong facilitator with a passion for team development and agile maturity.​ - Comfortable building standards, process guides, and reusable operating models. - Good communications skills.​ Qualifications We Prefer:​ - ITIL V4 certified. - Organizational Change Management certified. What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: Remote: Employees who are working in Remote roles will work primarily offsite (from home). Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. *This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Connecticut
$132.4K - $251.6K / year