• Work with government stakeholders to strategize, plan, manage, document and implement configuration change and release management functional and operational requirements, identify gaps, and identify alternative approaches to meet requirements. • Manage status update meetings and communicate timelines and impacts of new initiatives to team members. • Work closely with federal IT teams and other vendors to communicate consolidated feedback on project progress to federal leadership. • Manage time and expectations of multiple projects and team members. • Identify and communicate downstream impacts of process enhancements or major projects to other teams /departments that may be impacted. • Work well in a collaborative environment to complete requirements. • Work closely with the Support/Organizational Readiness team to ensure proper communications and training materials are updated as major enhancements are planned to be released into production. • Play a key role in leading and executing configuration management and release transformation to support a growing customer enterprise.

• Advance global compliance program governance by enhancing existing frameworks, strengthening accountability, and reinforcing effective oversight aligned with DOJ/OIG expectations • Lead the development of a globally harmonized policy and process framework, ensuring consistency while enabling practical application across diverse markets • Experience in standardization and optimization of core compliance processes (e.g., HCP engagements, grants, transparency reporting, third-party risk management, Speak Up reporting, etc.) to support business scalability • Advance a risk-based compliance training strategy, developing global content and approaches that drive awareness, engagement, and behavior change • Lead compliance risk assessments, using a forward-looking, risk-based approach to identify gaps and implement sustainable mitigation strategies • Establish and mature a compliance metrics and analytics capability, including KPIs, KRIs, dashboards, and reporting that provide actionable insights to leadership

• Analyze our ICP database to identify and carve out high-potential audience segments and build actionable audience-specific personas, ensuring a constant stream of targeted, high-quality prospects for the sales team. • Develop simple, "bite-sized" outbound plays—including entry points and pain-point conversations—that allow reps to easily adopt and execute high-impact outreach strategies. • Attend regular sales meetings and engage with the sales team to identify which specialties, regions, or messages are resonating, then rapidly turn those real-time insights into repeatable wins. • Architect all outbound copy across multiple modalities—including email, call scripts, direct mail, and in-person events—translating complex value into punchy, direct-response messaging. Build and optimize multi-channel sequences that spark curiosity and maximize meeting-set rates through continuous A/B testing. • Collaborate with the Growth Operations team to leverage enriched data and ensure our technology infrastructure and database are organized for effective, high-velocity prospecting, as well as with Demand Generation leaders to share best practices, minimize audience overlap, and support a holistic prospect experience. • Monitor the success of various segments and plays, providing the data-driven "win/loss" insights needed to understand where to double down and how to refine future strategies.

Role Description Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. We are currently seeking a dynamic Program Manager for Professional Services to contribute to the success of our rapidly growing business. - Project manage complex projects in multinational Enterprise & Service provider environments. - Effectively meet the business objectives, compliancy requirements and targets assigned from the PS Management. - Effectively manage the project portfolio to meet financial targets including revenue recognition and margin requirements. - Read and understand contracts to identify the implications of the terms from a PS perspective. - Meet revenue and billable utilisation targets for the region. - Apply second order thinking to drive effective outcomes for internal and external customers. - Display ownership and accountability to one’s work and the overall growth of the PS business. - Utilise communication and conflict resolution skills to independently address and resolve interpersonal conflicts and issues. - Develop a quick and clear understanding of the customer requirements through project scoping. - Excellent resource scheduling skills considering consultant specialties & expertise levels within the team as well as time constraints. - Set clear project planning & project objectives. - Evaluate project progress focusing on customer experience, service excellence, and ownership for resolving customer issues. - Evaluate project risk with good risk management planning through project controls & internal discussion with the Professional Services management team. - Provide advice and be the initial point of escalation for assigned PS projects within the team and ensure timely resolution. - Experience in using Project Management tools such as ChangePoint or other systems to measure PS KPIs & performance. - Excellent project reporting, communication & presentation skills. - Ability to work on multiple projects simultaneously and manage & prioritize tasks for project efficiency. - Assure a high quality of documentation and act as a point of QA for any project documentation. - Stay up to date on new product developments & technologies, providing input and operational direction to the PS team. - Review and action on customer satisfaction surveys. - Encourage open communication between team members, suggesting and driving forward ideas for effective teamwork. - Review priorities and take appropriate action to ensure results are achieved. - Follow up with customers and internal Fortinet departments to ensure project documentation is completed: - Creation/Review of Statement of Work document. - Acknowledgement of work performed including work complete signing. - Customer satisfaction surveys. - Completes and submits any required administrative tasks in a timely manner (timesheets, activities report, project reports, etc.). Qualifications - 8 - 10 years background in complex Enterprise/Service Provider technical project management preferably in the network & security field. - A master time manager with excellent priority and schedule management. - Manage resourcing and subcontractor coordination on assigned accounts. - Partner with the Service Delivery Executive on strategic accounts. - A background in network security project management. - International PMO experience in a multinational system integrator is highly beneficial. - Data analytical skills, ability to interpret data and take actions based on it. - Excellent written and verbal communication skills. - Strong knowledge of the security threat landscape. - Able to juggle priorities to meet deadlines without cutting corners. - Follow up on and take responsibility for unresolved issues or escalations. - Experience of driving change initiatives in a PS environment. - Able to develop effective relationships internally at various levels. - Effective interpersonal and communication skills. - Experience improving and developing the knowledge & skills of others. - Project Management certifications (PMP, Prince II). - Ability to work according to customer’s schedules which may include weekends/evenings. - Team player with the ability to work remotely & interact with remote teams & employees. - Advanced to expert skills at MS Office Suite (PowerPoint, Word, Visio & Project). - Ability to work well under pressure and remain focused on tasks. - Ability to travel internationally, if needed. - Excellent communication skills (written and spoken). - Ability to work autonomously with minimal supervision. - Ability to set personal objectives and be self-driven for achievement and motivation. - Excellent data analytical skills. - Presentation skills. - Educated to degree level in a technical or management discipline and/or extensive experience in program management. Benefits - At Fortinet, we embrace diversity and inclusivity. - We encourage applications from diverse backgrounds and identities. - Explore our welcoming work environment designed for a rewarding career journey. - Attractive Total Rewards package to support overall health and financial well-being. - Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.