• Analyze our ICP database to identify and carve out high-potential audience segments and build actionable audience-specific personas, ensuring a constant stream of targeted, high-quality prospects for the sales team. • Develop simple, "bite-sized" outbound plays—including entry points and pain-point conversations—that allow reps to easily adopt and execute high-impact outreach strategies. • Attend regular sales meetings and engage with the sales team to identify which specialties, regions, or messages are resonating, then rapidly turn those real-time insights into repeatable wins. • Architect all outbound copy across multiple modalities—including email, call scripts, direct mail, and in-person events—translating complex value into punchy, direct-response messaging. Build and optimize multi-channel sequences that spark curiosity and maximize meeting-set rates through continuous A/B testing. • Collaborate with the Growth Operations team to leverage enriched data and ensure our technology infrastructure and database are organized for effective, high-velocity prospecting, as well as with Demand Generation leaders to share best practices, minimize audience overlap, and support a holistic prospect experience. • Monitor the success of various segments and plays, providing the data-driven "win/loss" insights needed to understand where to double down and how to refine future strategies.

Role Description Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. We are currently seeking a dynamic Program Manager for Professional Services to contribute to the success of our rapidly growing business. - Project manage complex projects in multinational Enterprise & Service provider environments. - Effectively meet the business objectives, compliancy requirements and targets assigned from the PS Management. - Effectively manage the project portfolio to meet financial targets including revenue recognition and margin requirements. - Read and understand contracts to identify the implications of the terms from a PS perspective. - Meet revenue and billable utilisation targets for the region. - Apply second order thinking to drive effective outcomes for internal and external customers. - Display ownership and accountability to one’s work and the overall growth of the PS business. - Utilise communication and conflict resolution skills to independently address and resolve interpersonal conflicts and issues. - Develop a quick and clear understanding of the customer requirements through project scoping. - Excellent resource scheduling skills considering consultant specialties & expertise levels within the team as well as time constraints. - Set clear project planning & project objectives. - Evaluate project progress focusing on customer experience, service excellence, and ownership for resolving customer issues. - Evaluate project risk with good risk management planning through project controls & internal discussion with the Professional Services management team. - Provide advice and be the initial point of escalation for assigned PS projects within the team and ensure timely resolution. - Experience in using Project Management tools such as ChangePoint or other systems to measure PS KPIs & performance. - Excellent project reporting, communication & presentation skills. - Ability to work on multiple projects simultaneously and manage & prioritize tasks for project efficiency. - Assure a high quality of documentation and act as a point of QA for any project documentation. - Stay up to date on new product developments & technologies, providing input and operational direction to the PS team. - Review and action on customer satisfaction surveys. - Encourage open communication between team members, suggesting and driving forward ideas for effective teamwork. - Review priorities and take appropriate action to ensure results are achieved. - Follow up with customers and internal Fortinet departments to ensure project documentation is completed: - Creation/Review of Statement of Work document. - Acknowledgement of work performed including work complete signing. - Customer satisfaction surveys. - Completes and submits any required administrative tasks in a timely manner (timesheets, activities report, project reports, etc.). Qualifications - 8 - 10 years background in complex Enterprise/Service Provider technical project management preferably in the network & security field. - A master time manager with excellent priority and schedule management. - Manage resourcing and subcontractor coordination on assigned accounts. - Partner with the Service Delivery Executive on strategic accounts. - A background in network security project management. - International PMO experience in a multinational system integrator is highly beneficial. - Data analytical skills, ability to interpret data and take actions based on it. - Excellent written and verbal communication skills. - Strong knowledge of the security threat landscape. - Able to juggle priorities to meet deadlines without cutting corners. - Follow up on and take responsibility for unresolved issues or escalations. - Experience of driving change initiatives in a PS environment. - Able to develop effective relationships internally at various levels. - Effective interpersonal and communication skills. - Experience improving and developing the knowledge & skills of others. - Project Management certifications (PMP, Prince II). - Ability to work according to customer’s schedules which may include weekends/evenings. - Team player with the ability to work remotely & interact with remote teams & employees. - Advanced to expert skills at MS Office Suite (PowerPoint, Word, Visio & Project). - Ability to work well under pressure and remain focused on tasks. - Ability to travel internationally, if needed. - Excellent communication skills (written and spoken). - Ability to work autonomously with minimal supervision. - Ability to set personal objectives and be self-driven for achievement and motivation. - Excellent data analytical skills. - Presentation skills. - Educated to degree level in a technical or management discipline and/or extensive experience in program management. Benefits - At Fortinet, we embrace diversity and inclusivity. - We encourage applications from diverse backgrounds and identities. - Explore our welcoming work environment designed for a rewarding career journey. - Attractive Total Rewards package to support overall health and financial well-being. - Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

• Business results are the job. Program and project management are the tools. As a Program Manager, Business Solutions, you'll own outcomes across our health and welfare benefits administration business: revenue, retention, cost, scale, and client satisfaction. • You'll use whatever combination of planning, execution, influence, and hands-on work it takes to deliver them. AI is part of that toolkit, not a side project. • A portfolio of high-stakes programs tied to financial and operational outcomes: revenue generation, cost optimization, client retention, and platform scale. • The business result. You'll build and manage timelines, milestones, and deliverables. You'll change the plan when that's what hits the result. • Executive communication on how your programs are performing, what's at risk, and what the business should do about it. • Cross-functional execution across Product, Technology, Service Delivery, Operations, and Finance. • Hands-on problem solving when the outcome demands it. You build solutions yourself rather than wait, whether that's standing up an AI agent, designing a new process, or stepping into adjacent work outside your lane. • Operational and process improvement across how benefits are delivered at scale.

• Coordinate engineering and operations efforts: • Manage feature requests and write business requirements • Prioritize engineering tasks with internal and OEM stakeholders • Coordinate system updates for new model years, including service plan, VMG and accessory trigger updates • Coordinate national product and major feature launches: • Plan pilots with Account Management Team and delivery departments, including setting objectives and success criteria • Coordinate training for OEM corporate, OEM field and dealers, Affinitiv internal and external field reps, and support reps • Plan rollout with Account Team and delivery departments and set up feedback loop • Responsible for providing internal and OEM reporting: • Account success metrics • Internal executive-level reports on program success metrics • Monthly and/or ad hoc reports to OEM as needed • Coordinate client quarterly business reviews (QBRs) in partnership with Account Management Team • Coordinate client executive business reviews (EBRs) in partnership with Account Management Team • Partner with delivery departments and Account Management Team to document and maintain, as needed, the following: • Release notes (as well as disseminate to various audiences including OEM Corporate, OEM field, dealers, and internal and external field representatives) • Online training materials for dealers, field representatives, and OEM personnel • OEM integrations (e.g. file feeds and APIs) • Program-specific feature/reporting logic and other program-specific considerations • Meeting and schedule management • Schedule internal meetings as well as draft, store, and disseminate notes • Schedule OEM stakeholder meetings as well as draft, store, and disseminate notes • Maintain monthly meeting calendar in partnership with other team members and the Account Management Team • Lead weekly internal cross-department status calls • Contribute to and uphold quality standards at Affinitiv • Complete program review for OEM-specific features to confirm functionality against business requirements where possible • Ensure customer communications either authored or reviewed by Program Manager are professional and positively represent the Company • Escalation support for OEM: • Handle support escalations from OEM and field reps