Atlantic Coast Mortgage

• Manage and optimize CRM workflows, configurations, and data integrity to support marketing and sales performance • Build, deploy, and monitor campaigns and automated marketing journeys • Develop audience segmentation and logic-based communication triggers that improve engagement and conversion • Support the design and improvement of customer lifecycle journeys within the CRM • Create and maintain KPI-driven reporting to evaluate campaign effectiveness and identify improvement opportunities • Proactively diagnose and resolve CRM issues impacting campaign execution, reporting, or user experience • Document processes, standards, and best practices to support scalability and consistency • Collaborate cross-functionally with other teams to translate business goals into CRM solutions • Deliver training and enablement support to help users maximize CRM capabilities

Role Description Atlantic Coast Mortgage is seeking a skilled Condo Project Underwriter to work directly with our Underwriting team to help develop a dedicated Condo Desk that will support condominium reviews from initial intake through final certification. This role is responsible for creating workflows, procedures for evaluating condominium documentation, ensuring project eligibility in accordance with agency and investor guidelines, and serving as a key resource throughout the condo review process. This is a unique opportunity for a motivated professional to help build and shape ACM’s Condo Desk from the ground up. The ideal candidate is someone who wants to take ownership of the role, bring innovative ideas to the table, and make the position their own as the department continues to grow. - Establish standardized condo desk operations - Monitor Condo Desk Pipeline and ensure timely processing of requests including HOA orders - Order and review all documentation for compliance with all regulatory guidelines and investor requirements - Work with multiple department teams to resolve conditions and documentation issues - Assist in pipeline management to ensure turnaround times are met - Perform preliminary eligibility screening and issue condo approval certificates or denials for final underwriting decisions - Resolve any issues or discrepancies as they arise - Help develop a dedicated Condo Desk that will support condominium reviews from initial intake through final certification Qualifications - Minimum of 2 years of experience in Underwriting, specifically with condo review/underwriting - Experience using Encompass software - Strong understanding of federal and state guidelines - Ability to work with a high degree of accuracy in a fast-paced work environment - Excellent customer service and time management skills Company Description ACM promotes an Equal Employment Opportunity (EEO) workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other status protected by law. If you are disabled and need assistance in the application process, please contact the ACM Human Resources department.

• Act as the main point of contact for ACM’s bridge and construction loan products • Respond to scenario questions and review loan applications to ensure proper guideline alignment and structure • Research and respond to guideline inquiries, providing accurate and timely underwriting support • Assist loan officers and processors with loan eligibility, structuring, and guideline interpretation • Perform due diligence reviews of builders and construction-related documentation; clear underwriting conditions prior to closing and coordinate directly with builders as needed • Prepare construction files for loan modification to perm once construction is complete • Review and analyze complex income documentation, including personal and business tax returns, and perform calculations for qualifying income

• Develop and execute a content strategy and editorial calendar that supports marketing campaigns and business objectives. • Write and edit engaging content for multiple platforms – including blog posts, email newsletters, social media updates, video scripts, and marketing collateral (digital and print). • Ensure all copy maintains a consistent brand voice, tone, and style. • Conduct discovery calls, interviews, and research to gather information for content. • Collaborate with internal teams to identify storytelling opportunities and ensure accuracy of information. • Optimize content for each platform and audience. • Apply SEO best practices to web content (blogs/website) to improve search rankings, and tailor messaging/formatting for social media, email, and print to maximize engagement. • Manage multiple content projects simultaneously from concept through completion. • Maintain an organized content calendar, track progress, and ensure timely delivery of all content pieces in a fast-paced environment. • Work closely with designers, videographers, and marketing colleagues to develop cohesive campaigns. • Ensure that visuals, videos, and other media elements complement and enhance the written content. • Maintain and reinforce our brand’s voice, tone, and messaging consistency across all content. • Ensure all materials meet company guidelines and any industry regulatory standards applicable to marketing communications.

• Ensure files move through processing and closing in a timely manner • Promptly respond to client’s questions and concerns keeping them well informed of the loan process • Review and prepare client documents ensuring all paperwork is accurate • Properly prepare loan files for submission to processing • Illustrate excellent customer service skills with clients and internal partners • Perform a variety of administrative duties in support of the branch • Support the Loan Officer with scheduling, client communication, and file management

• Convert warm inbound leads into funded loans with a focus on consultative, high-integrity conversations • Match borrowers with the right loan products based on their financial goals • Manage your pipeline with a team built to close clean, fast, and on time • Use CRM tools, automation, and follow-up strategy to stay ahead of the competition • Stay up to date on market trends, guidelines, and rate strategy

• Ensure files move through processing and closing in a timely manner • Promptly respond to client’s questions and concerns keeping them well informed of the loan process • Review and prepare client documents ensuring all paperwork is accurate • Properly prepare loan files for submission to processing • Illustrate excellent customer service skills with clients and internal partners • Perform a variety of administrative duties in support of the branch • Support the Loan Officer with scheduling, client communication, and file management