• Perform network administration and provide network support • Configure active network components • Be responsible for Linux administration and support • Conduct analysis, troubleshooting, and monitoring within the network environment • Oversee network management and provide operational support

• Entgegennahme und Bearbeitung eingehender Anrufe (Inbound) im 1st Level Support • Erfassung, Klassifizierung und Priorisierung von Störungen und Anfragen im Ticketsystem • Erste Analyse und Lösung von Standardproblemen (z. B. Passwort-Resets, Zugriffsrechte, einfache Hard- und Softwarefragen) • Weiterleitung komplexerer Fälle an den 2nd/3rd Level Support inklusive sauberer Dokumentation • Freundliche, klare und serviceorientierte Kommunikation mit den Anrufenden • Flexible Übernahme von Schichten bzw. Zeitfenstern nach vorheriger Absprache

• Serve as the primary point of contact for the Government COR and designated program officials on all contract matters. • Manage and oversee all contractor personnel supporting Form I-9 audit and worksite enforcement activities across multiple field locations. • Provide leadership, supervision, and performance management for Junior Compliance Officers and other assigned contract staff. • Perform resource planning, workforce management, recruiting coordination, onboarding, and staffing activities to ensure uninterrupted contract performance. • Develop and maintain operational knowledge of HSI Worksite Enforcement programs, policies, procedures, and investigative support requirements. • Provide management and technical oversight for all contract activities to ensure quality, consistency, and compliance with established standards and best practices. • Conduct quality assurance reviews of work products, reports, audit documentation, staffing actions, and deliverables to ensure accuracy and timeliness. • Monitor contract performance metrics, identify risks, develop mitigation strategies, and provide regular status updates to Government stakeholders. • Support HSI personnel conducting employment eligibility verification audits and investigations involving Forms I-9, business records, and related compliance documentation. • Assist with preparation and delivery of briefings, presentations, training sessions, status reports, and program reviews. • Provide recommendations to improve operational efficiency, resource utilization, workflow management, and alignment with Government strategic objectives. • Oversee preparation and submission of required deliverables including staffing plans, activity reports, quality control documentation, training certifications, personnel security documentation, and contract status reports. • Ensure compliance with DHS, ICE, HSI, privacy, records management, personnel security, and information security requirements. • Support transition planning, workforce continuity efforts, and surge staffing requirements as directed by the Government. • Maintain accountability for contract performance, customer satisfaction, personnel management, and mission support outcomes.

• Provide professional end-user support via telephone, email or web submits • Provide restorative or maintenance actions to resolve end-user problems • Respond to end-user problems based on standard procedures • Track incidents and calls, including but not limited to, entering data into the database timely and accurately • May be responsible for ensuring systems are configured properly