• Deliver high-quality telehealth care focused on weight management, prevention, chronic disease management, and lifestyle interventions (e.g. nutrition, movement, sleep, stress) to older adults (65+). • Provide feedback on the development of clinical protocols, documentation standards, and scalable workflows. • Use EMR for documenting patient information and communicating to other health care providers. • Partner with care coordinators, health coaches, and other clinicians to develop personalized care plans.

• Bridge the gap between clinicians and patients, ensuring seamless, efficient, patient-focused care. • Support patients with intake processes, goal setting, progress tracking, managing their appointments and getting labs / prescriptions as needed. • Conduct a high volume of telehealth intake appointments (phone/video) to assess patient goals, complete clinical screenings, and explain service offerings and coverage. • Manage the full telehealth scheduling lifecycle, providing technical and logistical support. Oversee lab orders, prescription logistics, and accurate EHR profile maintenance. • Review provider clinical notes to ensure patients understand and can access their personalized care plans. Conduct strategic outreach (calls, texts, emails) to drive care initiation, track behavioral goals, and help patients navigate setbacks or motivational barriers. • Serve as the primary problem solver for patient barriers (including technical glitches, insurance questions, and care hesitancy) escalating issues as needed to ensure zero gaps in communication. • Partner with clinical teams, provider operations, patient support, and product departments to optimize patient flow and elevate the overall care experience. • Participate in process improvement initiatives and cross-functional feedback loops to refine and enhance the care delivery model.

• Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels and delegate tasks to the appropriate team member. • Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training. • Develop team schedules and assist in the successful onboarding and training of team members. • Create and communicate a clear list of expectations and goals for team members to follow. • Offer emotional support to project team members and make people feel valued. • Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goal progress. • Implement incentives to keep the team motivated and focused on their daily tasks project goals. • Provide frequent feedback on employee performance, address weaknesses or inefficiencies, and offer support to improve skill gaps. • Nurture collaboration amongst team members. • Write project reports as necessary. • Reward team members for their continued efforts and celebrate accomplishments.

• Work directly with the manager to develop and manage comprehensive media plans for all assigned clients, owning the process from initial strategy through execution. • Conduct deep target audience and competitive research using traditional tools (e.g., Nielsen, Comscore, MRI-Simmons) paired with modern AI research tools to build precise personas and identify consumer habits. • Translate research insights into actionable media strategies, determining the optimal mix across traditional, digital, programmatic, and social channels to achieve client goals. • Allocate the advertising budget across different platforms and timeline schedules to maximize reach and frequency, while developing and maintaining the master campaign flowchart for agency and client teams. • Review and evaluate emerging partner opportunities and media vehicles, crafting clear, client-facing POVs (Points of View) and recommendations. • Ensure the timely creation, organization, and implementation of all essential campaign paperwork, including flowcharts, authorizations, buying goals, IOs (Insertion Orders), and briefs. • Partner closely with internal programmatic, social, traditional buying, and trafficking teams to ensure strategic plans are executed effectively and ad space is purchased at competitive rates. • Leverage AI tools where applicable to enhance data analysis, uncover unique audience insights, streamline repetitive planning tasks, and contribute to innovative media solutions.