Bold

• Deliver high-quality telehealth care focused on prevention, weight management, chronic disease management, and lifestyle interventions (e.g. nutrition, movement, sleep) to older adults (65+). • Model best practices in clinical documentation and medical decision-making for the clinical team. • Stay current with the latest medical research and literature, particularly in MSK care, chronic pain management, and digital health outcomes. • Lead, mentor, and supervise a team of physicians and nurse practitioners. • Conduct regular provider meetings to discuss clinical protocols, complex cases, and updates. • Act as a liaison between the clinical staff and the administrative/business operations teams. • Be the voice of the practicing provider in product design. • Oversee the recruitment, onboarding, and professional development of new clinical staff. • Collaborate with executive leadership to develop and implement clinical policies and procedures. • Lead Quality Assurance and Performance Improvement initiatives to enhance patient safety and care delivery. • Ensure the facility maintains compliance with all local, state, and federal healthcare regulations. • Serve as designated Medical Director under CMS innovation model participation, responsible for clinical policy authorship, outcome monitoring, and pre-submission data validation.

• Actively conduct outreach via phone, text, and email daily • Successfully complete >100 outbound calls a day • Enroll 25% or more of all connected leads • 25% or more of all connected members take a class within 1 week of an engagement outreach • Maintain 92% or higher customer satisfaction score

• Conduct outreach via phone, text, and email daily. • Successfully complete assigned tickets each day. • Maintain an >80% phone answer rate per week. • Act as a "hub" for all inbound questions regarding Bold and our offerings. • Maintain 92% or higher customer satisfaction score. • Act as the voice between both customer and Bold.

• Build, manage, and advance a robust sales pipeline by identifying, prospecting, and engaging target accounts • Own day-to-day sales execution, including outreach, discovery, pitching, follow-ups, contracting, and closing new business • Maintain exceptional sales hygiene, including diligent CRM usage, accurate pipeline tracking, and clear documentation of next steps and deal status • Provide clear, consistent internal and external communication regarding pipeline progress, risks, and opportunities • Partner cross-functionally with B2B marketing to support top-of-funnel initiatives, campaigns, and lead generation efforts • Attend industry conferences, events, and meetings to generate new leads and expand Bold’s presence within the healthcare ecosystem • Conduct continuous research on rapidly evolving healthcare landscape and capture customer insights throughout the sales process; share learnings with cross functional stakeholders and and incorporate into pitches, positioning, and sales strategy

• Build and execute lifecycle campaigns across email, SMS, and in-product messaging using Iterable. • Improve onboarding and early activation to help members build momentum and consistency. • Create scalable templates and reusable systems that make lifecycle programs easier to launch and personalize. • Support adoption of new product features through clear, timely lifecycle communication. • Run experiments across messaging, timing, and sequencing to improve performance. • Monitor results and continuously refine programs based on data and member behavior.