• Manages staff, providing coaching, mentorship and work direction. • Conducts regular performance appraisals and career discussions with staff. Facilitates employee career development. • Interviews, recruits and selects staff. • Manages and conducts induction/orientation programs for all new employees, ensuring their smooth assimilation into the company. • Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date. Ensures timeliness and accuracy of timesheets and expense reports. • Supports allocation activities per the local resourcing process. Supports activities of project leads/functional leads to optimize the operational running of projects. • Raises appropriately any issues which may impact project deliverables. • Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact on clinical operations. Identifies training gaps and ensures that training requirements are met. May contribute to development of training programs, where appropriate. • Assures adherence to good ethical and regulatory standards. • Alerts management to quality issues, request QA audits as appropriate, and facilitate client and internal quality assurance audits as required. • Handles and reviews systems (e.g. Activate, CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status. • Evaluates work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable. • Participates in process improvement/development initiatives. • Ensures understanding and facilitation of the risk-based monitoring approach. • May provide input into bids and contribute to the procurement of new business where required. • Collaborates with clinical operations senior management and executive staff on strategic planning and business development as required. • May lead or contribute to initiatives that enhance the department's performance or lead to process improvement across the company.

• Oversee all aspects of first-year clinical education in the Older Adult, General-Medical, and Medical-Surgical clinical practice settings • Manage clinical operations, supporting faculty and students • Maintain strong partnerships with industry partners, ensuring a high standard of clinical education • Support the recruitment, onboarding, and orientation of Clinical Practice Faculty • Provide leadership, guidance, and performance oversight to Clinical Practice Faculty and staff • Identify and address faculty development needs, oversee performance evaluations, support administrative coordination • Facilitate prep sessions for Year 1 student success in clinical practice • Ensure high-quality, compliant Year 1 clinical placements through careful site selection and documentation oversight

• Lead provider implementations from contract execution through successful go-live. • Provide operational leadership, mentorship, and ongoing support for Advanced Practice Providers (APPs). • Coordinate provider onboarding, credentialing milestones, EMR access, orientation, training, and start readiness. • Serve as the primary operational liaison between providers, facility leadership, and internal departments. • Partner with recruiting, credentialing, scheduling, billing, payroll, and medical leadership to ensure seamless execution. • Build and maintain strong relationships with hospitals, inpatient rehabilitation facilities, skilled nursing facilities, and post-acute care partners. • Identify operational challenges, implement process improvements, and drive successful outcomes across multiple facilities. • Promote provider engagement, satisfaction, and retention through proactive communication and support. • Must be willing to Travel

• Develop and execute accurate operational development plans for assigned clinical trials, aligning with budget, timelines, and standard operating procedures (SOPs) • Oversee the management of clinical studies, including compliance with corporate, regulatory, and quality standards. • Lead clinical operations personnel, contract research organizations (CROs), consultants, core laboratories, and other study support organizations. • Handle program-level activities as assigned, ensuring operational plans are implemented effectively. • Ensure adherence to ICH-GCP, GPP, Incyte SOPs, and applicable country-specific regulations. • Work cross-functionally with internal teams (e.g., Medical Affairs, Medical Science Liaisons, Medical) and external partners to support trial goals and timelines. • Monitor site performance, feasibility, and study execution for assigned trials.