• This is a combined administrative role covering three core dealership functions within an Australian multi-franchise automotive group: Stock Control, Deal Processing, Warranty Administration. • Begin each morning with warranty cap-price servicing processing (approximately 2–3 hours), entering claims into both the manufacturer portal and internal DMS for work completed the previous day. • Continue with stock control and deal processing tasks for the remainder of the day. • Work closely with Sales, Finance, Service, Pre-Delivery, and manufacturer representatives to ensure accuracy, compliance, and timely issue resolution. • Manage the full lifecycle of dealership inventory from factory ordering to customer delivery. • Audit Sales Contracts and trade-in documents for accuracy and compliance. • Process cap-price servicing claims daily, including preparation, submission, and tracking of manufacturer warranty claims.

• The Loan Processor is responsible for managing the mortgage loan process from application to closing. • This role involves gathering and verifying financial information, reviewing loan applications for compliance, liaising between the borrower and underwriter, and working with mortgage aggregators to ensure a smooth and efficient loan approval process. • Collect and review loan applications and supporting documents to ensure completeness and accuracy. • Request information from clients and conduct thorough reviews. • Obtain and verify necessary financial information, including income, assets, and credit reports. • Conduct credit checks and cross-check with disclosed liabilities. • Ensure all loan applications comply with Australian lending regulations and guidelines. • Review Cashdeck for Livex and undisclosed liabilities. • Act as a liaison between borrowers, underwriters, mortgage aggregators, and other stakeholders to facilitate the loan approval process. • Work closely with mortgage aggregators to submit loan applications, track progress, and resolve any issues that arise. • Order valuations and manage post-approval to settlement process. • Prepare and submit loan files to mortgage lenders and banks for approval. • Track and follow up on loan applications to ensure timely processing and approval. • Address and resolve any issues or discrepancies that arise during the loan processing stage. • Provide exceptional customer service to borrowers, answering their questions and guiding them through the loan process. • Conduct CCR (comprehensive credit reporting) and cross check against disclosed liabilities. • Request outstanding documents based on CCR including (if applicable): Credit card statements, Personal loan statements, Car loan statements, HECS statements. • Check Cashdeck (or whatever software is being used); OpenBanking for undisclosed liabilities and cross check against Declared Livex/HEM. • Correspond with client for any outstanding information. • Complete high level/initial serviceability check on Quickl (for PAYG/simple apps). • Conduct pricing request and product comparison on a case by case basis. • Prepare AOL for submission.

• Responding to tenant and landlord inquiries via email and phone • Conduct virtual property tours, coordinate showings, and ensure a smooth tenant onboarding process • Scheduling and coordinating maintenance and repairs with vendors • Preparing and sending lease agreements and other property-related documents • Updating property listings on various platforms • Coordinating property showings and inspections • Handling administrative tasks such as filing and data entry • Managing rental payments and deposits • Maintaining accurate records and files • Other duties as assigned by the property management team

• Monitor PEXA workspace stages, liaise with lawyers, conveyancers, and third parties to facilitate settlements. • Troubleshoot basic PEXA, client, and QRO-related issues or escalate where required. • Provide essential administrative support to our property and conveyancing team, ensuring smooth operations and efficient processes. • Assist in preparing and organizing property documents. • Coordinate property inspections and appointments. • Communicate with clients and stakeholders professionally. • Manage and update property databases and records. • Support the team with general administrative tasks. • Monitor and manage PEXA workspace stages, ensuring all tasks are completed in a timely manner. • Preparation of Settlement Statements ahead of settlement following up any outstanding information. • Assist with the preparation and completion of data required within PEXA. • Coordinate with lawyers, conveyancers, and external parties to ensure settlements proceed without delay. • Troubleshoot basic PEXA, client & QRO issues or escalate technical concerns as necessary. • Contact clients to request missing information, documentation, or signatures as required for matters. • Maintain polite and professional communication with clients via phone, & email. • Follow up outstanding client responses in line with internal timelines and escalate where necessary. • Provide regular updates to legal staff on the progress of client follow-ups. • Accurately input and maintain client and matter data in the Actionstep Practice management system. • Scan, save, and file incoming documentation in accordance with firm procedures. • Assist with preparation of standard letters and documentation using firm templates on Actionstep such as first letters and final letters. • Support lawyers and conveyancers with administrative tasks related to property transaction.