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Administrative Support Officer
Location
Philippines
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Administrative Support Officer
Wingman Group
• Monitor PEXA workspace stages, liaise with lawyers, conveyancers, and third parties to facilitate settlements. • Troubleshoot basic PEXA, client, and QRO-related issues or escalate where required. • Provide essential administrative support to our property and conveyancing team, ensuring smooth operations and efficient processes. • Assist in preparing and organizing property documents. • Coordinate property inspections and appointments. • Communicate with clients and stakeholders professionally. • Manage and update property databases and records. • Support the team with general administrative tasks. • Monitor and manage PEXA workspace stages, ensuring all tasks are completed in a timely manner. • Preparation of Settlement Statements ahead of settlement following up any outstanding information. • Assist with the preparation and completion of data required within PEXA. • Coordinate with lawyers, conveyancers, and external parties to ensure settlements proceed without delay. • Troubleshoot basic PEXA, client & QRO issues or escalate technical concerns as necessary. • Contact clients to request missing information, documentation, or signatures as required for matters. • Maintain polite and professional communication with clients via phone, & email. • Follow up outstanding client responses in line with internal timelines and escalate where necessary. • Provide regular updates to legal staff on the progress of client follow-ups. • Accurately input and maintain client and matter data in the Actionstep Practice management system. • Scan, save, and file incoming documentation in accordance with firm procedures. • Assist with preparation of standard letters and documentation using firm templates on Actionstep such as first letters and final letters. • Support lawyers and conveyancers with administrative tasks related to property transaction.
Job Requirements
- Strong attention to detail and accuracy in data handling.
- Excellent organisational and time management abilities.
- Clear and professional written and verbal communication skills.
- Proficient with Microsoft Office, Outlook, Actionstep, and PEXA.
- Ability to work both independently and as part of a team.
- Technical Requirements: Equipment is self-provided Computer: RAM: 8GB CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest) HDD/SDD: 512 GB Operating System: Windows 11 Home or Pro Accessories: Power Backup: Powestation, Powerbank, UPS, etc. Extra Display: Secondary/External Monitor Audio & Video: Noise-Cancelling Headset + Web Cam Internet: Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads.
Benefits
- 20 Paid Time Off
- Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).
- Annual Trip – connect with the broader Wingman community in person.
- Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.
- Access to a Network – collaborate with fellow contractors and onshore specialists.
- Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.
- More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.
- High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.
- Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.
- Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.
- 100% Work-From-Home Contracts – all engagements designed for remote delivery.
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