• Conduct IP geolocation investigations using internal and external data sources, assessing potential circumvention risks and documenting findings in accordance with audit and compliance standards. • Escalate complex or high-risk cases with clear rationale and supporting analysis. • Maintain high standards of quality and accuracy by ensuring all case decisions, supporting evidence, and actions are appropriately recorded within the case management system. • Contribute to ongoing governance, quality assurance, and operational improvement initiatives to strengthen the effectiveness of geofencing controls and processes. • Support remediation activities, control reviews, and investigations relating to geofencing controls and restricted-location risks. • Collaborate with cross-functional stakeholders, including Operations, Product and Business to support issue resolution and control enhancements.

• Investigating and resolving complaints against company policies and procedures and FCA regulatory guidelines • Help teammates to resolve breaches / errors & omissions • Ensure all incidents are logged and review as part of root cause analysis to look at trends. • Assist the team with internal & FCA reporting • Help manage oversight of appointed representatives and introducers • Review processes to ensure best practice is being followed and offer suggestions for improvement. • Review financial promotions to ensure compliant and not misleading

• Own the full compliance lifecycle for eIDAS v2: conduct gap analyses, define remediation roadmaps, track implementation, and prepare for certification. • Map NIS2 obligations to Yousign’s perimeter, define the compliance scope, and drive the remediation and reporting cycle. • Maintain and evolve Yousign’s ISO 27001 program: manage the continuous improvement cycle, coordinate internal audits, and maintain ISMS documentation. • Serve as the primary point of contact with external auditors, ANSSI, and LSTI: prepare audit packages, manage interactions, and own the certification timeline. • Monitor the European regulatory landscape (ETSI, eIDAS, NIS, PCI DSS, and related standards), assess impact on Yousign, and translate new requirements into actionable compliance initiatives. • Contribute to the security of the Trusted Zone, and to fraud detection and prevention, alongside the Security & Compliance team. • Take part in the team's weekly on-call (‘doctor’) rotation, and build automation (n8n, AI tooling, alerting) to reduce manual toil.

Lead contract governance and compliance initiatives, ensuring vendor adherence to contractual obligations, developing validation processes, and documenting compliance activities while collaborating with cross-functional teams to identify and address...