• Collaborate in the review and evaluation of delinquent, high risk, or written-off accounts • Understand customer needs and provide collections-related sales and service • Advise customers on payment strategies and products • Fulfill sales and service activities in accordance with approved procedures • Support coaching, training, quality audits, and vendor management • Deliver exceptional customer service • Develop rapport and instill confidence with clients • Contact customers to manage their application status • Execute loss mitigation processes for non-performing and high risk accounts • Handle incoming calls professionally and efficiently • Review accounts and analyze data to determine probability of collection

• Review and validate AI-identified risk adjustment coding opportunities within medical records • Assess clinical documentation to determine the appropriateness of proposed diagnoses and HCC submissions • Support the quality assurance process for AI-assisted chart reviews by identifying coding discrepancies, false positives, and missed opportunities • Develop feedback loop with On Belay’s Head of Risk Adjustment Coding and physician offices On Belay supports, including but not limited to: Identification of quality improvement opportunities in individual physician coding • Any other related duties assigned at manager’s discretion

• Support management of the global legal entity structure, including formations, dissolutions, and governance records • Prepare proxies, annual meeting minutes, and written consents/resolutions for subsidiaries and affiliates • Coordinate approval and execution of corporate documents, including annual accounts and written consents and resolutions, across jurisdiction • Maintain corporate records, including officer and director appointments • Serve as a point of contact for Legal, Tax, Controllership, and Treasury on entity governance matters • Assist Business Development with information and documentation related to acquisitions and divestitures • Provide corporate entity information and required documentation regarding the Legal Entity Reduction projects for US and Canadian entities • Administer the Global Entity Management System (GEMS), including maintaining accurate legal entity data • Coordinate quarterly GEMS certification process and related outreach • Prepare certification materials and supporting documentation for SOX compliance and external audit requirements • Partner with Controllership and Internal Audit to support internal controls related to governance data • Support Treasury with KYC and related regulatory and banking requests • Prepare corporate documentation and certifications for banking, financing, and compliance purposes • Respond to internal and external requests for entity information, providing reports related to information in GEMS, including officer and director listings, ownership information, etc. • Assist with managing the Corporate Governance and Board calendars, including tracking key deliverables, deadlines, and recurring governance activities • Work cross-functionally to prepare for and organize Board meetings, annual general meetings, and other Board events • Support SEC filing logistics, including signature coordination, Section 16 form preparation, and proxy statement/annual meeting preparation • Administer insider trading windows and pre-clearance trading requests, consistent with Carrier’s Insider Trading Policy • Coordinate communications with Board members, including distribution of materials and matters relating to director compensation • Maintain organized and up-to-date records for all Board matters, including Board and Committee minutes, agendas, materials, and communications

• Support the general liability claims process • Help claims examiners conduct timely investigations and preserve evidence • Set up claims with the third-party administrator (TPA) • Ensure examiners have complete and accurate information for investigations • Manage the general mailbox and route claim materials to files and examiners • Download, validate, and preserve surveillance and dashcam footage • Review potential third-party exposure and support landlord/vendor tenders • Coordinate gift card activation requests and communicate status to examiners