• Support the general liability claims process • Help claims examiners conduct timely investigations and preserve evidence • Set up claims with the third-party administrator (TPA) • Ensure examiners have complete and accurate information for investigations • Manage the general mailbox and route claim materials to files and examiners • Download, validate, and preserve surveillance and dashcam footage • Review potential third-party exposure and support landlord/vendor tenders • Coordinate gift card activation requests and communicate status to examiners

• Manages mid-size projects or significant segments of very large projects with limited supervision • Acts as a consultant to the business lines • Prepares management reports to summarize the status of projects and work activities • Initiates project evaluation effectiveness post-implementation • Ensures compliance to policies and procedures

• Leverage multiple and complex data sources such as Bureau information, alternative data, consumer behavior, the macro environment, and portfolio performance metrics to perform quantitative analyses, classification/decision-tree analyses and/or machine learning modeling to understand root causes and/or potential business opportunities. • Translate data into meaningful insights, and design, implement and iterate on strategies to drive profitable business growth. Review findings with senior management, like CRO and CEO. • Design and manage A/B tests, pilot programs, and controlled experiments to evaluate new strategies, including defining test populations, randomization logic, and success criteria. • Build and maintain dashboards and reporting infrastructure to enable real-time monitoring of strategy performance across key metrics. • Monitor our acquisition and portfolio performance related to consumer or merchant credit risk, fraud risk, lease amount, term, channel, and other important metrics across the account lifecycle. • Monitor both internal and macroeconomic performance to define risk appetite and ensure healthy businesses under different environments. • Partner with technology, product, and cross-functional teams to ensure timely and quality implementation with diligent test validation. Track the performance to ensure that it meets expectations.

Role Description Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! As a Lead Cyber Risk Advisor, you will be a vital member of the Qualys Cyber Risk Experts Service, supporting enterprise customers with risk analysis, vulnerability assessment, and remediation guidance. Working within the Qualys Risk Operations Center (ROC), you will monitor, research, and contextualize threat and vulnerability data to help customers make informed decisions and reduce their cyber risk exposure. You’ll collaborate with Senior Cyber Risk Advisors, Solution Architects, and Product teams to deliver timely and relevant insights that empower customers to prioritize and remediate the most critical risks across complex IT and cloud environments. - Perform continuous monitoring and analysis of customer vulnerability and asset risk data using the Qualys TruRisk Platform. - Research threat intelligence, vulnerability disclosures, and exploit activity to determine risk relevance and customer impact. - Generate reports, dashboards, and executive briefings to communicate key cyber risk trends and priorities. - Track customer remediation progress and provide recommendations to accelerate risk reduction. - Participate in operational cadence calls, vulnerability posture reviews, and ad-hoc investigations. - Identify emerging issues across accounts and escalate high-risk findings to Senior Cyber Risk Advisors and threat research teams. - Contribute to knowledge bases, playbooks, and service process improvements. - Support onboarding of new customer environments into the service workflow. Qualifications - 8–10 years of experience in cybersecurity, IT risk, or threat analysis roles. - Foundational knowledge of vulnerability management, CVEs, CVSS, and exploitability metrics. - Strong data analysis and critical thinking skills; ability to work with complex datasets. - Familiarity with common cybersecurity frameworks (e.g., NIST, CIS Controls). - Excellent written and verbal communication skills, including comfort presenting to stakeholders. - Experience with one or more vulnerability management, CNAPP, appsec, or cyber threat exposure management platforms. Requirements - Experience working in a SOC, MSSP, or cyber advisory function. - Familiarity with scripting or data querying languages (e.g., Python, SQL) a plus. - Interest in learning cloud security (AWS, Azure, GCP). - Relevant certifications (e.g., CEH, GSNA, Security+, GSEC, GCIA, GMON, Qualys VMDR Specialist) a plus. Benefits The salary range for this position is $155,000 - $175,000 per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects base salary and does not include incentive compensation or potential equity grants. We also offer a comprehensive and highly competitive benefits package. Company Description Qualys is an Equal Opportunity Employer, please see our EEO policy.