Account Specialist, High Value at Risk

RiskRiskFull TimeRemoteSeniorTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

2 days ago

Salary

$43.2K - $80.3K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Account Specialist, High Value at Risk

BMO U.S.

• Collaborate in the review and evaluation of delinquent, high risk, or written-off accounts • Understand customer needs and provide collections-related sales and service • Advise customers on payment strategies and products • Fulfill sales and service activities in accordance with approved procedures • Support coaching, training, quality audits, and vendor management • Deliver exceptional customer service • Develop rapport and instill confidence with clients • Contact customers to manage their application status • Execute loss mitigation processes for non-performing and high risk accounts • Handle incoming calls professionally and efficiently • Review accounts and analyze data to determine probability of collection

Job Requirements

  • Typically between 3 - 5 years of relevant experience
  • Post-secondary degree in related field of study or equivalent combination of education and experience
  • Knowledge of Credit Qualifications and associated credit knowledge
  • Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections
  • Knowledge of BMO products and services
  • Verbal & written communication skills
  • Collaboration & team skills
  • Analytical and problem solving skills
  • Influence skills

Benefits

  • Health insurance
  • Tuition reimbursement
  • Accident and life insurance
  • Retirement savings plans

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