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Reformation

Being naked is the #1 most sustainable option. We're #2.

Seasonal Customer Love Associate

GeneralGeneralPart TimeRemoteMid LevelTeam 501-1,000Since 2009H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$17 - $18 / hour

Seniority

Mid Level

High SchoolEnglish

Job Description

Seasonal Customer Love Associate

Reformation

• Provide consistently magical customer service across all customer service channels • Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships • Consistently meet and exceed performance goals • Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item • Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible • Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development • Get to know the ins and outs of all aspects of the business and gain exposure to different teams

Job Requirements

  • Smart, incredibly organized, and driven towards excellence
  • Passionate about Reformation’s mission and products
  • An incredibly friendly person who loves interacting with people and never loses their cool
  • Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
  • Positive and willing to take on any task, big or small
  • Strong communication skills across all customer service channels, including email, text, and chat
  • Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
  • Flexible and able to work in a constantly changing environment
  • Productive, focused work style to successfully meet case volume expectations
  • Prior experience on an e-commerce customer service team
  • Proficiency with Kustomer and Google Suite

Benefits

  • Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
  • We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
  • We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
  • We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
  • You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
  • We care about the causes our employees care about so we donate to community efforts on a yearly basis.
  • We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

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