• Provide executive perspective on workforce pressure, hiring conditions, compensation acceleration, and operational labor constraints across construction markets • Contribute insight related to contractor growth, backlog expansion, regional scaling, and workforce-dependent execution risk • Help validate market observations, labor trend analysis, compensation benchmarking, and workforce forecasting initiatives • Participate in executive advisory discussions surrounding operational scaling, labor availability, retention pressure, and project execution environments • Contribute practical industry interpretation to workforce briefings, contractor intelligence reports, and executive research initiatives • Advise on leadership hiring dynamics, operational bottlenecks, organizational scaling, and workforce planning strategies • Provide feedback on emerging market conditions impacting contractor performance and labor availability across key construction sectors • Support the ongoing development of operational intelligence frameworks and executive reporting methodologies • Collaborate with research, advisory, and industry leadership teams to improve the accuracy and practical relevance of published findings

• contribute operational perspective, workforce planning insight, and industry interpretation to workforce intelligence initiatives focused on the construction industry and built environment • contribute to workforce planning discussions • labor market interpretation • operational workforce analysis • workforce intelligence framework feedback • compensation and hiring trend interpretation • execution capacity discussions • contractor workforce visibility initiatives • workforce intelligence advisory collaboration

• Deliver High-Quality Support • Act as the primary operational contact and product expert for Event Organizers • Manage support requests from initial investigation through to resolution • Troubleshoot platform and workflow issues independently wherever possible • Help organizers configure and manage event builds, registration settings, pricing, ticketing, and platform workflows • Provide hands-on support during critical build, launch, and live event phases • Clearly communicate issues, workarounds, and next steps to organizers • Log, triage, and escalate bugs effectively while keeping organizers informed • Maintain high standards of responsiveness and follow-through, especially during busy periods • Support organizers with race-day preparation and operational planning • Help create and execute event runbooks and operational checklists • Travel to selected events to provide on-the-ground support when required • Troubleshoot issues calmly and effectively in high-pressure environments • Help train organizers, staff, or volunteers on workflows and tooling where needed • Identify recurring issues, friction points, and inefficiencies across the support function • Help improve documentation, templates, and self-serve resources for organizers • Contribute ideas that reduce repetitive support work and improve organizer self-sufficiency • Share organizer feedback and operational insights with Product, Engineering, and internal teams • Partner with Account Managers to ensure organizers are operationally set up for success • Work collaboratively with Product, Engineering, Design, and Operations teams • Translate technical concepts into simple, actionable guidance for non-technical users • Keep stakeholders informed and aligned across concurrent organizer issues and projects

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