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Team Lead Customer Service, Field Service, Northern Region
Location
Germany
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Team Lead Customer Service, Field Service, Northern Region
BDR Thermea Group
• Technical and disciplinary leadership of a multi-brand team of service technicians (approx. 60%) combined with active work as a service technician in the service area (approx. 40%) • Management and optimization of service deployments and implementation of improvement measures, including regular ride-alongs • Supporting the team with technical questions, complex fault diagnostics and escalations • Training, coaching and professional development of team members • Monitoring, analysis and management of relevant performance indicators (KPIs) • Close collaboration with service engineering, dispatch/scheduling and other stakeholders • Performing inspections, maintenance, repairs and commissioning of heating and thermal systems • Independently diagnosing and resolving technical faults at customer sites • Ensuring compliance with quality, safety and service standards
Job Requirements
- Completed vocational training as an Energy Electronics Technician for plant systems (Energieelektroniker für Anlagentechnik), HVAC installer/mechanic (Anlagenmechaniker SHK) or equivalent technical qualification
- Master craftsman qualification (Meister) or an additional qualification as a service technician is desirable
- Several years of experience in technical customer service, ideally in heating and thermal systems
- Initial leadership experience or willingness to take on team responsibility
- Strong knowledge of heating, electrical and MSR (measurement, control and regulation) technology; experience in refrigeration technology is an advantage
- Confident use of common IT applications, especially CRM systems (ideally Audius) and MS Outlook
- Strong customer- and service-orientation with a professional and reliable demeanour
- Strong communication skills, team spirit and the ability to motivate and develop employees
- Enjoyment in combining leadership responsibility with an active role in technical customer service
- Analytical thinking, problem-solving skills and a structured working approach
- Assertiveness, sense of responsibility and initiative
- Class B driving licence and willingness to travel within the service area
Benefits
- Interesting and challenging role in a company with an international orientation
- Collective-agreement company with above-average pay, special payments/bonuses and a company pension scheme
- Secure position in a permanent employment contract
- Flexible working hours for your work–life balance: choose annually between a 35- and 39-hour workweek and set your morning start time individually within our flexible working hours scheme
- Hansefit corporate fitness programme
- Bike leasing (company bicycle scheme)
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