BDR Thermea Group

• Technical and disciplinary leadership of a multi-brand team of service technicians (approx. 60%) combined with active work as a service technician in the service area (approx. 40%) • Management and optimization of service deployments and implementation of improvement measures, including regular ride-alongs • Supporting the team with technical questions, complex fault diagnostics and escalations • Training, coaching and professional development of team members • Monitoring, analysis and management of relevant performance indicators (KPIs) • Close collaboration with service engineering, dispatch/scheduling and other stakeholders • Performing inspections, maintenance, repairs and commissioning of heating and thermal systems • Independently diagnosing and resolving technical faults at customer sites • Ensuring compliance with quality, safety and service standards

Role Description We are looking for an Area Sales Manager to join our growing team—someone with strong communication skills, a strategic mindset, and creative ideas that make a difference. - Leading the Dealer Sales Representatives as their direct supervisor and creating daily, weekly, and monthly action plans. - Monitoring the performance of the sales staff, identifying training needs, and coordinating with HR to support competency development. - Managing existing dealer relationships and resolving operational issues. - Meeting targets for new channel creation and dealer restructuring in potential areas. - Closely monitoring routine sales activities, order and collection processes; identifying financial risks early and taking preventive actions. - Preparing tactical plans in line with strategic market objectives. - Tracking market dynamics, competitor analysis, and economic developments to provide regular reporting to the Residential Sales Director. - Proposing sales-boosting campaigns and ensuring the effective field implementation of approved projects. - Ensuring complaints from customers, dealers, and service channels are forwarded to relevant departments and following up on the resolution process. Qualifications - Bachelor's degree from relevant university departments. - At least 10 years of experience in sales and team management. - Proficient in dealer restructuring and channel management processes. - Advanced strategic planning and reporting capabilities. - Analytical thinker with a strong result-oriented approach. - Strong representation, communication, and persuasion skills. - Valid Class B driver’s license and active driving experience. - No restrictions for travel. - Residing in or able to relocate to Adana or Gaziantep. Benefits - Annual shopping vouchers and monthly snack & beverage allowances. - An extra day off on your birthday—because your special day matters. - Comprehensive hybrid health insurance for you and your loved ones. - Support packages for children, education, birth, marriage, and bereavement.

Role Description As Apprentice Sales Executive (Level 4) in our Commercial Team, you will be working in the South East/North East (dependent on successful applicants' location) and studying for your Sales Executive Apprenticeship Level 4 through a reputable training provider. - Deliver the Solutions selling strategy, growth and lead generation within your defined area. - Deliver solutions to specifiers and contractors' needs, to ensure an order bank of sales that can be delivered through our distribution partners. - Work closely with the Technical Solutions team who will provide technical support and solution design to help secure specifications with a focus on decarbonization. - Identify opportunities for utilizing existing brands for further acquisition and company growth into new sectors within the HVAC sector. - Fully embrace the vision and values of the company. - Organised, pro-active approach to managing sales activity for the company. - Deliver the budget and build the project pipeline. - Meet and exceed all KPI’s outlined by your Manager. - Manage day-to-day activities, reports, and communications. - Forecast demand and identify trends by having close relationships with key customers and decision makers. - Work on multiple projects at different stages, at the same time. - Provide detailed consultations with Design engineers and Contractors. - Negotiate and manage the needs and expectations of our customers aiming to influence the buying decision. Qualifications - Keen interest/studied/experience in Mechanical engineering/building service/architecture. - Creative problem-solving & solution focused. - Ability to use mathematical concepts to create solutions for presentation and implementation to a non-technical audience. - Highly numerate, ability to turn data into information and action. - Excellent all-round communicator, possessing strong electronic, written and oral communication abilities, with the ability to communicate at all levels. - Able to multitask under pressure. - Excellent presentation and interpersonal skills. - Resilience and prioritisation. - Currently located in South East or North East of England. - Full UK Driving License. Benefits - 37 hour working week. - 25 days’ holiday + bank holidays. - Competitive starting salary. - Pension & sick pay. - Staff discounts across travel, shopping, leisure and so much more. - A fully trained mentor. - Accommodation provided during study blocks (location dependent). - Wellbeing and health support. - Devon Excursion (yes, it’s as fun as it sounds!).

GAS ENGINEER – (Field Service Engineer) Job description At Baxi, our Gas Engineers are the face of our brand, delivering expert service, maintenance, and repair support to customers across their region. A typical day involves diagnosing and resolving technical issues on domestic heating systems, commissioning new installations, and ensuring appliances are operating safely and efficiently. You’ll work independently in the field, building trusted relationships with customers while upholding the highest standards of safety, quality, and customer care — playing a vital role in supporting reliable heating solutions and the UK’s transition to lower-carbon energy. Location: Norwich area Postcodes Covered: South End on Sea (SS) Salary: £44,984.22 + Monthly Bonus Company Vehicle: Company Van + Fuel Card Pension: Contributory pension scheme Working Pattern: You will average 41.5 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work. The Person: We’re looking for a customer-focused, technically skilled Gas Engineer who takes pride in delivering a first-time fix and outstanding service. You’ll be a self-motivated problem solver, confident working independently in the field while representing Baxi with professionalism and integrity. You’ll combine strong diagnostic ability with excellent communication skills, building trust with customers and colleagues alike. Safety-conscious, organised, and resilient, you thrive in a hands-on role where no two days are the same, and you’re committed to continuous learning as heating technology evolves towards more sustainable, low-carbon solutions. The Role: As a Gas Engineer at Baxi, you will be responsible for delivering high-quality service, maintenance, and repair support across domestic and commercial heating products within your designated region. Working remotely in the field, you will diagnose faults, complete repairs, commission new appliances, and carry out annual servicing in line with industry standards and safety regulations. You’ll manage your own daily schedule, provide technical advice to customers and installers, and ensure every job is completed to the highest standard of safety, efficiency, and customer satisfaction — playing a key role in supporting reliable heating solutions and our journey towards lower-carbon technologies. This role operates on an annualised hours basis, meaning you’ll average 41.5 hours per week across the year — typically working fewer hours during the summer months and more during our peak winter period. Your salary remains consistent throughout the year, providing income stability while reflecting the seasonal nature of our industry. The role will include rotated Saturdays, and bank holiday working as part of this structure. Responsibilities: As a Baxi Gas Engineer, you will be responsible for delivering safe, efficient, and high-quality technical support across your region, ensuring an excellent customer experience at every touchpoint. - Service, maintain, and repair domestic and commercial heating appliances to manufacturer and industry standards. - Diagnose faults accurately and deliver first-time fixes wherever possible. - Commission new installations and ensure systems are set up for optimal performance and efficiency. - Complete all work in line with Gas Safe regulations and health & safety policies. - Manage your own daily schedule, prioritising workloads to meet service level agreements. - Provide technical advice and product support to customers, installers, and contractors. - Complete clear and accurate digital job reports and documentation. - Identify opportunities to improve customer satisfaction and promote appropriate service solutions. - Maintain company vehicle, tools, and equipment in good working order. - Represent Baxi professionally at all times, upholding brand values and standards. Requirements: To be successful in this role, you will bring strong technical expertise, a customer-first mindset, and the ability to work independently in a field-based environment. - ACS Gas qualifications (CCN1, CENWAT, CKR1, HTR1 or equivalent) – essential. - Proven experience servicing and repairing domestic gas boilers and heating systems. - Fault-finding and diagnostic experience with strong problem-solving skills. - Full UK driving licence. - Strong understanding of health & safety and Gas Safe regulations. - Excellent customer service and communication skills. - Ability to work independently and manage your own workload effectively. - Basic IT literacy and confidence using digital job management systems. - Flexibility to travel within your designated region. - A positive, professional attitude, representing Baxi to the highest standard. Our Benefits: At Baxi, we recognise the vital role our Gas Engineers play in supporting our customers, so we offer a comprehensive package designed to reward performance, support wellbeing, and provide work-life balance. - No Sundays - Increase your earnings with monthly bonus, based on hitting your personal KPI’s - Additional Paid overtime when Required - Company Van (including for personal use) including Fuel Card, Tools and PPE - Industry leading support and Training - Bi-Monthly Breakfast meetings to share best practise - 25 days annual leave + option to purchase additional days - Increase your earnings with monthly bonus, based on hitting your personal KPI’s - Access to Employee Benefits Hub, Health Plan, Unum, etc *PLEASE NOTE – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks. About BAXI: We're leading the energy transition to zero carbon, by offering complete residential and commercial heating and hot water solutions. As one team across the UK and Ireland, and with the backing of our global parent company, BDR Thermea Group, we work together with a collective knowledge and expertise that’s literally centuries in the making. We’re proud of our heritage, manufacturing in the UK since 1866, and we’re experienced in adapting to changing needs. Whether you're joining us in the field or working at one of our established hub locations you’ll be part of a team that offers opportunities in a historically rich, British manufacturing company focused on sustainable, greener, and cleaner energy solutions. Our Site locations: Preston – Home to our Manufacturing since 1866 – Bamber Bridge – PR5 6FN Warwick – Home to our Commercial Services – Brook House – CV34 4LL Specialties: Domestic gas boilers, Commercial gas boilers, Hydrogen boilers, Electric hot water products, Gas fired water heaters for commercial applications, Commercial CHP, Heat pumps, Heat networks, Genuine spare parts, Service and maintenance of gas boilers, Smart controls, Heating solutions for newbuild, Specification support, Design service, Sustainable heating solutions, High efficiency boilers, ASHP, Heating solutions, and plantrooms Our Approach: Baxi is an equal opportunities employer, and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

The Role: An exciting and challenging new opportunity has arisen for an Area Sales Manager for the Baxi Residential One-Off sales team, based in the South Midlands region covering Bath, Bristol and Cheltenham Postcodes, reporting to Tony Davies (Regional Sales Manager) Who will you be working with? As Area Sales Manager you will be required to maintain existing one-off installers and grow business levels with them via a network of merchants, to achieve set targets for selling Baxi domestic solutions including gas boilers, ASHP’s, unvented cylinder ranges & domestic point of use Heatrae Sadia products. The Area Sales Manager would also be responsible for working with merchants in that area to sell the Baxi & Heatrae Sadia product range and pull through sales from the installers to the merchants. This will involve trade events, face to face booked appointments and telephone contact with both merchants and installers. This role is vitally important to Baxi, we will be looking for a highly motivated individual who will work diligently using a journey plan, finding lucrative new business via the installer and merchant sectors. As part of your role, you will have the following responsibilities: The person: Ideally you will have experience of our marketplace, but the important attribute is that he or she is self-motivated; works well in a team environment and has the ability to talk to installers / merchants and sell them the features and benefits of the Baxi, Heatrae Sadia and Main range. The successful applicant would also need to work with our Key Account Merchants in building up a trusting relationship for the benefit of all concerned. - Strive to maintain & grow market share and volume for relevant Baxi & Heatrae products, whilst being mindful of margin contributions. - Fully embracing the vision and values of the company - Organised, pro-active approach to managing sales activity for the company. - Deliver the budget and build the new installer pipeline. - Meet and exceed all KPI’s as outlined by your manager. - Manage day-to-day activities, own reports and communications. - Reducing the focus and thus importance on forecast demand by identifying trends and having close relationships with key customers and decision makers. - Working on multiple targets at different stages, at the same time - Negotiating and managing the needs and expectations of our customers, aiming to influence the buying decision. - You will be expected to identify and develop new customer relationships as well as managing existing accounts. - Building effective and cooperative working relationships will all internal and external colleagues e.g. non conflicting Manufacturers. - To ensure all Health and Safety procedures and current guidelines are upheld About you: This role is vitally important to Baxi, we will be looking for a highly motivated individual who will work diligently using a journey plan, finding lucrative new business via the installer and merchant sectors. Education & Experience: Ideally you will have experience of our marketplace, but the important attribute is that he or she is self-motivated; works well in a team environment and has the ability to talk to installers / merchants and sell them the features and benefits of the Baxi and Heatrae Sadia range. The successful applicant would also need to work with our Key Account Merchants in building up a trusting relationship for the benefit of all concerned. What we offer: Our package is made up of basic salary plus variable bonus incentives. We also offer 25 days holiday in addition to standard UK Bank holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more. At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

Role Description At Baxi, our Gas Engineers are the face of our brand, delivering expert service, maintenance, and repair support to customers across their region. A typical day involves: - Diagnosing and resolving technical issues on domestic heating systems - Commissioning new installations - Ensuring appliances are operating safely and efficiently You’ll work independently in the field, building trusted relationships with customers while upholding the highest standards of safety, quality, and customer care. Responsibilities - Deliver safe, efficient, and high-quality technical support across your region - Service, maintain, and repair domestic and commercial heating appliances to manufacturer and industry standards - Diagnose faults accurately and deliver first-time fixes wherever possible - Commission new installations and ensure systems are set up for optimal performance and efficiency - Complete all work in line with Gas Safe regulations and health & safety policies - Manage your own daily schedule, prioritising workloads to meet service level agreements - Provide technical advice and product support to customers, installers, and contractors - Complete clear and accurate digital job reports and documentation - Identify opportunities to improve customer satisfaction and promote appropriate service solutions - Maintain company vehicle, tools, and equipment in good working order - Represent Baxi professionally at all times, upholding brand values and standards Qualifications - ACS Gas qualifications (CCN1, CENWAT, CKR1, HTR1 or equivalent) – essential - Proven experience servicing and repairing domestic gas boilers and heating systems - Fault-finding and diagnostic experience with strong problem-solving skills - Full UK driving licence - Strong understanding of health & safety and Gas Safe regulations - Excellent customer service and communication skills - Ability to work independently and manage your own workload effectively - Basic IT literacy and confidence using digital job management systems - Flexibility to travel within your designated region - A positive, professional attitude, representing Baxi to the highest standard Benefits - No Sundays - Increase your earnings with monthly bonus, based on hitting your personal KPI’s - Additional Paid overtime when required - Company Van (including for personal use) including Fuel Card, Tools and PPE - Industry leading support and training - Bi-Monthly breakfast meetings to share best practice - 28 days annual leave + option to purchase additional days - Access to Employee Benefits Hub, Health Plan, Unum, etc.