Role Description As a Lead SAP Agent Architect at Parloa, you will help transform customer service with AI agents in enterprise SAP environments. In this customer-facing role, you will support implementations where Parloa’s conversational AI platform must work reliably with SAP data, processes, and integration constraints - from design through testing and go-live readiness. You combine LLM and agent design (prompt engineering, conversational structure, quality, and operational readiness) with hands-on SAP integration literacy: - Understand how Parloa agents should read from and write to SAP systems safely and predictably. - Partner with Forward Deployed Engineering and customer SAP teams to make that path buildable, testable, and production-grade. You will design, prototype, validate, and refine conversational solutions and agent workflows that depend on SAP-backed use cases (for example order management, customer data, case management, and transactional queries), while ensuring the integration layer between Parloa and SAP is reflected accurately in agent behavior, tools, and guardrails. Areas of Ownership - Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners with a focus on programs where SAP-backed systems and processes are in scope (for example SAP Service Cloud / CRM, and related enterprise SAP landscapes). - Leverage your knowledge of LLMs (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior, including cases where agent actions depend on SAP-sourced data and SAP business rules. - Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. - Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. - Build and configure integrations between customers’ systems and Parloa’s platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms, including SAP CX / SAP ERP surfaces where applicable) via integration platforms and APIs to deliver end-to-end enterprise solutions. - Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities, including SAP-specific connectivity, authentication, and data-access patterns (e.g., OData, REST/SOAP, OAuth2 / SAP IAS / XSUAA) where they materially affect agent behavior and reliability. - Identify and solve blockers together with other departments at Parloa (e.g., Product, Forward Deployed Engineering or Sales) and the customer, including coordination with customer SAP teams and SAP partner engineers when required to unblock delivery. - Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions — with explicit coverage for integration-dependent paths common in SAP environments (partial responses, authorization failures, latency, and transactional correctness). - Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team. Qualifications - 4+ years in enterprise customer-facing roles with proven expertise in conversation design and AI agent development for implementation settings (not only concept work). - Exposure to SAP AI Core, SAP Agent Builder, or similar AI extensions within SAP. - Experience with conversational AI / contact center / CX technology in an SAP context. - Demonstrable SAP integration experience in live enterprise delivery contexts, including comfort operating across SAP BTP, S/4HANA, ECC, Service Cloud, CRM, and/or adjacent SAP CX stacks as they relate to agent-connected use cases. - Solid understanding of SAP APIs and data access patterns across one or more relevant surfaces: OData v2/v4, REST/SOAP, and authentication patterns including OAuth2 and SAP IAS/XSUAA. - Strong prompt engineering and LLM workflow design skills: you can analyze requirements and craft prompts/instructions for reliable, user-aligned behavior under enterprise constraints. - Analytical and structured communicator: explicit trade-offs, decisions, next steps; strong stakeholder and milestone discipline. - Proficiency with JSON/XML, API testing tools (e.g. Postman), and reading enterprise API documentation. - Fluency in German and English is required. Nice to Have - Experience working with or for SAP system integrators in delivery or presales-adjacent engineering roles. - Familiarity with cloud landing zones commonly paired with SAP integrations (e.g., Microsoft Azure), Kubernetes concepts, and/or TypeScript/Node.js tooling for integration-heavy delivery. - Git-based collaboration and CI/CD exposure. How You Will Work With Parloa Teams You will work as a technical delivery partner alongside Forward Deployed Engineering (including SAP integration specialists) on shared technical outcomes: reliable connectivity, correct data contracts, and agent behavior that holds up in production. You are expected to work on integration mechanics where they directly impact agent quality: - API contracts, authentication and token flows, request/response shaping, pagination and filtering, error handling, latency and timeouts, and environment-specific constraints. - Debug, validate, and tighten those paths using structured tests and measurable evidence. This is not a “design-only” handoff model: you will configure, test, and iterate integration-connected agent capabilities with the same engineering rigor you apply to prompts and conversational structure, escalating to deeper platform engineering when the problem crosses into core product/runtime ownership. Our Recruiting Process - Talent Acquisition - Hiring Manager - Technical & Expert Interview(s) - Bar Raiser Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.

Role Description The Director of Data Governance is responsible for executing and scaling Lumen’s enterprise data governance foundation. This role partners with the Data Governance Officer to operationalize Lumen’s enterprise data governance operating model, including stewardship, data product ownership, and the enterprise data marketplace. Reporting to the Data Governance Officer, this role operationalizes centralized governance with federated ownership, ensures stewardship is established across master data domains, and supports alignment of enterprise data architecture direction across platforms and technologies. The Director plays a key role in enabling the Enterprise Data Council (EDC), supporting governance forums and ensuring decisions, standards, and actions are effectively implemented across the organization. This role is accountable for improving the trust, transparency, and consistency of Lumen’s data assets by driving adoption of governance practices across Product, Engineering, Network, Security, and functional organizations. The ideal candidate is a strong operator who can translate governance strategy into actionable programs, partner across teams to drive adoption, and ensure governance is consistently embedded into how the enterprise operates. Location This is a remote opportunity open to candidates located anywhere in the U.S. Main Responsibilities - Support the operationalization of enterprise data governance, including implementing defined roles, decision rights, and accountability frameworks. - Partner with the Data Governance Officer to support the Enterprise Data Council (EDC), including preparing materials, tracking decisions, and ensuring follow-through on governance outcomes. - Drive adoption of the federated data stewardship model across business domains, partnering with domain leaders to establish ownership and stewardship accountability. - Drive definition and adoption of domain-based ownership, including master data domains, data products, and critical data elements, ensuring clear accountability across business and technology. - Develop enterprise governance KPIs and scorecards tied to data quality, ownership, adoption, and business outcomes. - Implement and reinforce enterprise data standards, including business glossary, data definitions, and modeling practices. - Partner with Technology and Engineering teams to align governance practices with enterprise data architecture and platform capabilities. - Own implementation and enterprise adoption of data governance platforms (e.g., Informatica CDGC), including catalog, lineage, data quality, and marketplace capabilities. - Ensure governance processes align with AI governance requirements, supporting compliant and responsible data usage. - Work cross-functionally with Product, Engineering, Network, and Security to embed governance practices into business processes and drive consistent outcomes. - Enable and operationalize enterprise Data Marketplace capabilities, driving adoption of data products, self-service access, and governed data sharing. - Establish governance execution mechanisms, including decision tracking, issue escalation, and enforcement of standards across domains. Qualifications - 10–12+ years of experience in data, analytics, technology, or architecture, with experience supporting or implementing data governance programs. - Experience operationalizing governance frameworks within complex, federated organizations. - Strong understanding of data ownership models, stewardship, master data, and data standards. - Experience working within federated governance models, supporting alignment between centralized standards and business execution. - Familiarity with data quality, metadata management, lineage, and governance tooling. - Ability to work across teams and influence stakeholders to drive adoption of governance practices. - Strong communication skills with the ability to translate governance concepts into clear, actionable guidance. - Exposure to AI governance considerations, including data readiness, control, and compliance. - Bachelor’s degree required; master’s degree preferred. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $152,066 - $202,755 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $159,670 - $212,893 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $167,273 - $223,031 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Role Description The Data Engineer will be pivotal in designing, developing, and maintaining robust ETL (Extract, Transform, Load) processes to ensure seamless data flow between our diverse data sources and target data stores. You will be responsible for building and optimizing automated pipelines, ensuring data quality, and accommodating future data format changes. This position requires a strong technical foundation and a proactive approach to problem-solving. Primary Responsibilities - Pipeline Design & Development: - Design, develop, and implement scalable and efficient ETL pipelines using modern data integration tools and technologies. - Data Transformation: - Transform and cleanse data from various sources (databases, APIs, cloud storage, etc.) to ensure accuracy, consistency, and compliance with data governance policies. - Data Store Management: - Develop and maintain optimized data models and data warehousing solutions utilizing platforms like Oracle, PostgreSQL, Redshift, and EMR. Focus on performance tuning and query optimization. - Automation & Monitoring: - Build and maintain automated ETL jobs, incorporating robust monitoring and alerting mechanisms for proactive issue detection and resolution. - Data Quality Assurance: - Implement data quality checks and validation rules throughout the ETL process to guarantee data integrity. - Documentation: - Create and maintain comprehensive documentation for ETL processes, data models, and system configurations. - Collaboration: - Work closely with business stakeholders and other teams to understand data requirements and deliver effective solutions. - Future-Proofing: - Proactively assess and implement changes to data integration processes to accommodate evolving data formats, sources, and business needs. Ensuring designs accommodate potential future data changes. - All other duties as assigned by leadership. Qualifications - ETL development with Glue ETL, Python, Pyspark, RDS. - Solid understanding of data governance principles and data quality best practices. - Ability to work independently and as part of a collaborative team in an Agile environment. - Excellent problem-solving, analytical, and communication skills. Requirements - Bachelor’s degree in Computer Science, Information Systems, or a related field. - 10+ years of experience in data integration, ETL development, and data warehousing. - Strong proficiency in SQL and experience with relational databases (e.g. Oracle, PostgreSQL) and NoSQL databases. - Experienced with scripting languages such as Python or Shell scripting for automation and data manipulation. - Experienced with cloud technologies, including AWS Glue, Lambda, CloudFormation/Ansible, S3, Redshift, and EMR. - Experienced with Git, GitHub, CI/CD pipelines for DevOps and data engineering. Required Certifications - AWS certification (Minimum - Cloud Practitioner, AI Practitioner) Clearance Requirement - Must be a U.S. Citizen (No dual citizenship will be accepted) - Ability to obtain a favorable Public Trust investigation Work Location - Fairfax, VA/Remote Benefits - Oasys is proud to be an equal opportunity employer for all protected groups, including protected veterans and individuals with disabilities.

Role Description Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you! At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other. Senior Data Engineer - Managed Services - Support of client’s Azure Data platform and Power BI Environment, including response to any escalations while helping to analyze and resolve incidents for customers environment - Consult, develop and advise on solutions in Microsoft Azure with tools such as SSIS, SSRS, SSAS, Synapse, Data Factory, Databricks, Data Lake, Data Warehouse - Consult, develop, and advise on Power BI, including report development and modeling - Consistently learn, apply, and refine skills around data engineering and data analytics - Design and deploy data pipelines, models, and data driven solutions for clients in various industries - Understand and work with customer on licensing involving Microsoft data solutions, and understand the limits/advantages of each licensing platform - Preparing Data Analytic solutions for customers including importing data from multiple sources, performant star schema data models to be ingested via Power BI, and report and dashboard development. - Communicate ticket status information to all associated parties and escalate cases as appropriate - Interact with clients to identify issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls. Communicate technical issues and solutions with clients in business terms - Configure, administer, tune and develop client’s data environment based on contracted services - Create and maintain updated documentation for each client’s environment - Promote best practices for clients and internally to enhance and improve organizational processes - Participate in recurring discussions with clients to review current issues and to propose possible solutions - Collaborate with team members and client stakeholders to ensure our solutions align to our client’s needs Qualifications - Bachelor’s degree in Computer Science, Mathematics, or related field, or equivalent certification - Experience working in a support role and understanding standard support processes (i.e. ITIL) - 5+ years working with data and business intelligence solutions on the Microsoft tool stack for Business Intelligence (SSIS, SSRS, SSAS, ADF, SQL DW, Synapse, Databricks, Power BI, Power Automate, etc.) - Strong verbal and written communication skills - A passion for problem solving and learning new technologies - Client relationship skills and experience managing vendors - Ability to work in a fast paced, rapidly changing environment - Strong desire for personal development and learning, including commitment to continuously upgrading your technical skills as the data landscape changes - Work remote, but not alone – with a team filled top to bottom with data analytics professionals Requirements - Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. - At this time, we cannot sponsor applicants for work visas. Benefits - Flexible work location with a virtual first approach to work! - 401(K) with match up to 50% of your 6% contributions of eligible pay - Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days - Two medical plan options to allow you the choice to elect what works best for you! - Option for vision and dental coverage - 100% employer paid coverage for life and disability insurance - Paid leave for birth parents and non-birth parents - Option for Healthcare FSA, HSA, and Dependent Care FSA - $67.00 monthly tech and home office allowance - Utilization and/or discretionary bonus eligibility based on role - Employee Assistance Program to help with everyday challenges - 3Cloud offers competitive compensation. In addition to base pay employees are eligible to receive an annual discretionary/utilization bonus. If you are hired at 3Cloud your final base salary is based on factors such as skills, education, experience and/or geographic location. - Base Salary Range: $96,500 — $144,800 USD