• Conduct financial education sessions for clients, empowering them with knowledge and tools to make informed financial decisions. • Communicate with clients over the phone with a mix of inbound and outbound calls to generate sales. • Guide debt consolidation strategies to our clients, evaluating their financial situations and tailoring solutions to meet their specific needs, while overcoming objections and closing sales within calls. • Build and maintain strong relationships with financial institutions, negotiating favorable terms for debt consolidation on behalf of clients.

• Answer inbound calls, texts, and emails fast • Guide customers to a decision with zero pressure tactics • Keep every detail accurate and your pipeline clean • Work with a small team that moves quick • Use AI and modern software to work faster

Role Description Interested in working from home and supporting our Inside Sales Department? Our Inside Sales department is growing rapidly, and we are currently hiring to support our Inside Sales team. The Inside Sales Representative will manage marketing inquiries, sales leads, and support both internal and external sales functions within ClearCaptions. This is a Remote/Work from Home position reporting to the Inside Sales Supervisor. What you will do: - Actively work sales leads originating through website, direct marketing & advertising flights. - Oversees customer contacts in phone/email/text and Chat to convert leads to a sale (installation of a ClearCaptions product or service). - Nurtures potential customers within a CRM, tracks contacts closure rates and all data related to a sale. - Manages own caseloads associated with lead generation, lead to sale conversion. - Works directly with marketing to understand current and future marketing initiatives while ensuring all standard sales lead processes are followed. - Close sales and achieve monthly quotas. - Other duties as assigned. Qualifications - Minimum high school diploma or equivalent. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Good interpersonal skills and a team player. - Proven inside sales experience. - Strong phone presence and experience in sales presentations and persuasion. - Experience working with Salesforce.com or similar CRM, POS or any customer data program. - Track record of over-achieving quota. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Willingness and ability to work flexible hours. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams). Requirements - Primary functions require the ability to communicate over the phone effectively and clearly with individuals suffering from hearing loss. - Must use provided headset for audio quality in our call center environment. - Physical ability and mobility to regularly stand or sit for prolonged periods of time and use tablet, cell phone and keyboard and monitor requiring close vision. - Employees may experience the following physical demands for extended periods of time: - Sitting, standing and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) Work Environment - 100% Remote: Work environment is at home. Compensation $21.00 to $23.00/hr plus Inside sales team bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Company Description Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism.

• Supervise, motivate, and develop a team of inside sales representatives. • Conduct regular one-on-one coaching sessions focused on skills, productivity, and goal attainment. • Lead team meetings, call reviews, and training sessions. • Support onboarding and ramp of new hires. • Ensure team meets or exceeds activity, pipeline, and revenue targets. • Monitor daily performance metrics (calls, emails, meetings, conversions). • Drive best practices in prospecting, qualification, and follow-up. • Provide real-time guidance on deal strategy and objection handling. • Enforce and develop sales processes, playbooks, and CRM usage standards. • Maintain accurate pipeline and forecasting data. • Identify process gaps and recommend improvements. • Coordinate with cross-functional partners Sales & Marketing on lead flow, campaigns, and messaging.