• Answer inbound calls, texts, and emails fast • Guide customers to a decision with zero pressure tactics • Keep every detail accurate and your pipeline clean • Work with a small team that moves quick • Use AI and modern software to work faster

Role Description Interested in working from home and supporting our Inside Sales Department? Our Inside Sales department is growing rapidly, and we are currently hiring to support our Inside Sales team. The Inside Sales Representative will manage marketing inquiries, sales leads, and support both internal and external sales functions within ClearCaptions. This is a Remote/Work from Home position reporting to the Inside Sales Supervisor. What you will do: - Actively work sales leads originating through website, direct marketing & advertising flights. - Oversees customer contacts in phone/email/text and Chat to convert leads to a sale (installation of a ClearCaptions product or service). - Nurtures potential customers within a CRM, tracks contacts closure rates and all data related to a sale. - Manages own caseloads associated with lead generation, lead to sale conversion. - Works directly with marketing to understand current and future marketing initiatives while ensuring all standard sales lead processes are followed. - Close sales and achieve monthly quotas. - Other duties as assigned. Qualifications - Minimum high school diploma or equivalent. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Good interpersonal skills and a team player. - Proven inside sales experience. - Strong phone presence and experience in sales presentations and persuasion. - Experience working with Salesforce.com or similar CRM, POS or any customer data program. - Track record of over-achieving quota. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Willingness and ability to work flexible hours. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams). Requirements - Primary functions require the ability to communicate over the phone effectively and clearly with individuals suffering from hearing loss. - Must use provided headset for audio quality in our call center environment. - Physical ability and mobility to regularly stand or sit for prolonged periods of time and use tablet, cell phone and keyboard and monitor requiring close vision. - Employees may experience the following physical demands for extended periods of time: - Sitting, standing and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) Work Environment - 100% Remote: Work environment is at home. Compensation $21.00 to $23.00/hr plus Inside sales team bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Company Description Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism.

• Supervise, motivate, and develop a team of inside sales representatives. • Conduct regular one-on-one coaching sessions focused on skills, productivity, and goal attainment. • Lead team meetings, call reviews, and training sessions. • Support onboarding and ramp of new hires. • Ensure team meets or exceeds activity, pipeline, and revenue targets. • Monitor daily performance metrics (calls, emails, meetings, conversions). • Drive best practices in prospecting, qualification, and follow-up. • Provide real-time guidance on deal strategy and objection handling. • Enforce and develop sales processes, playbooks, and CRM usage standards. • Maintain accurate pipeline and forecasting data. • Identify process gaps and recommend improvements. • Coordinate with cross-functional partners Sales & Marketing on lead flow, campaigns, and messaging.

Role Description Our Inside Sales Representatives are a key part of our Account team. Working in close collaboration with Industry Sales Engineers, Inside Sales Representatives will drive growth and consumption in assigned accounts, identify white space for new product consumption, drive account penetration and stakeholder engagement, and strive to increase ARR in every account they handle, campaign execution, event recruitment, and follow-up. Inside Sales Representatives will work across multiple industry accounts and align with account teams on messaging, strategy, and efforts. Additionally, each representative will work across teams to ensure that every account is properly serviced and happy with the support they receive. Responsibilities: - Communicate regularly with Industry Sales Engineers to align on messaging, the status of current efforts and new needs. - Research accounts and identify opportunities to increase usage, upsell and cross-sell. - Account mapping and new stakeholder engagement. - Review and support the effective follow up and management of opportunities. - Sales related admin functions as directed by your assigned manager. - Develop a strong appreciation and deep understanding of how to effectively support your assigned Account teams and Manager. - Have a strong desire and high level of commitment to helping ensure that your assigned sales team meets the team’s defined sales goals. - Recruit and drive attendance of new prospects and leads to various Bentley and industry events. Qualifications - Up to 2 years previous sales or cold-calling experience. - Ability to manage multiple initiatives. - Excellent verbal and written communication skills and the ability to effectively present written and verbal information to users and prospects via phone and email. - Excellent teamwork and collaboration skills. - Technically adept, self-motivated and driven by results. - This is a full-time role expected to work 40 hours per week, home-based in the US. - Requires sitting or standing at will while performing work on a computer (or any other physical requirements). - The role requires communication with managers, peers and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling and meeting functions. - Applicants must be authorized to work in the U.S. without current or future employer sponsorship. Benefits - A great Team and culture – please see our colleague video. - An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. - An attractive salary and benefits package. - A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups. - A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. Company Description Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.