Network Operations Specialist, Lead Location: Arlington United States Alexandria, VA Full time Job Description: The Opportunity: In today's fast‑moving operational environment, the Army depends on a resilient, intelligently engineered network to accomplish its mission. As a Network Operations Specialist with Booz Allen, you'll be at the heart of that mission-ensuring enterprise and tactical systems stay online, secure, and ready for anything. You won't just monitor a network, you'll anticipate its needs, refine its architecture, lead its evolution, and help shape the digital backbone that powers the Army's readiness. In this role, you will monitor network administration and maintenance operations, ensuring stable, high‑performance connectivity across complex and distributed environments. When incidents arise, you will lead the resolution of network issues, restoring operations quickly and preventing recurrence. You'll bring extensive technical expertise to develop innovative solutions for complex problems-ensuring networks are not just functional but future‑ready. You'll thrive in this role if you're a problem‑solver who understands that networks are more than wires and packets-they're operational lifelines. You'll collaborate with cyber, cloud, and systems teams to integrate Zero Trust principles, streamline network configurations, and strengthen resilience across systems. You'll help evolve, adapt, and accelerate toward modernization goals that directly support warfighters, joint mission partners, and national‑level readiness. Join us. The world can't wait. You Have: - 8+ years of experience in managing enterprise network and maintenance operations - Experience with Department of War enterprise network operations - Experience performing and managing second‑level troubleshooting for system, application, or network issues - Experience using enterprise monitoring and incident management platforms, such as ServiceNow, JIRA, or EMS - Experience escalating and coordinating with Tier 3 teams for complex problem resolution - Ability to analyze logs, correlate events, and validate system‑level issues - Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays - TS/SCI clearance - Bachelor's degree in IT, Cyber, or Engineering - Security+ CE, SSCP, CCNA-Security, or GSEC Certification Nice If You Have: - Experience supporting on‑call, after‑hours, or recall‑based operations models - Experience with scripting, automation tools, or troubleshooting frameworks - Experience analyzing dashboards, mission applications, system metrics, or infrastructure health tools - Experience with SD‑WAN or multi‑site WAN solutions - Experience with Army Enterprise Networks - Ability to communicate effectively with technical and non-technical staff - Ability to collaborate with cross‑functional engineering and mission teams in a high‑tempo environment - Possession of excellent written and verbal communication skills - Master's degree in IT, Cyber, or Engineering - Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees.  Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. - Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. - Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. - Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

• Monitor network infrastructure, systems, applications, and managed environments using network monitoring tools and systems, responding to alerts and notifications in a timely manner. • Investigate and diagnose network incidents and outages, following predefined troubleshooting procedures and escalation paths to restore service within established Service Level Agreements (SLAs). • Troubleshoot network, server, and infrastructure issues; identify root causes; and implement corrective actions to restore services while collaborating with internal teams and external vendors as needed. • Monitor and respond to cybersecurity alerts, endpoint protection events, suspicious activity, and infrastructure vulnerabilities in accordance with established security and incident response procedures. • Assist in proactive maintenance activities, including patch validation, backup verification, maintenance window activities, and system health reviews. • Identify recurring infrastructure issues and contribute to root cause analysis efforts aimed at reducing repeat incidents and improving long-term service stability. • Assist in developing and maintaining automation processes, monitoring thresholds, alerting logic, and operational efficiencies to reduce reactive workload and improve service reliability. • Document incident details, troubleshooting steps, remediation efforts, and resolutions within the incident management system while maintaining accurate and audit-ready records. • Create and maintain internal documentation, standard operating procedures (SOPs), and knowledge base articles to improve consistency and operational maturity. • Provide regular updates and communication to internal teams, leadership, and clients regarding incident status, remediation efforts, and resolution timelines. • Participate in shift handoff processes and maintain accurate transition documentation to ensure continuity across the 24/7 operational environment. • Assist with the implementation of network changes, updates, and configurations while following change management procedures designed to minimize disruption and maintain compliance. • Monitor network performance and utilization trends, analyze data and metrics, and provide recommendations for optimization and continuous improvement. • Collaborate with Service Desk, Engineering, Security, Client Success, and other internal teams to ensure seamless escalation management and efficient issue resolution. • Proactively identify tickets or alerts at risk of SLA breach and escalate appropriately to maintain contractual compliance and service quality expectations. • Participate in after-action reviews, continuous improvement initiatives, and operational process enhancements designed to improve efficiency, stability, and customer satisfaction. • Stay current with emerging technologies, cybersecurity trends, industry best practices, and operational standards through ongoing training and development. • Adhere to company policies, operational procedures, security standards, HIPAA requirements, and change management processes while promoting a culture of accountability and compliance. • Participate in scheduled after-hours, weekend, holiday, and on-call support rotations as required to support 24/7 operational coverage.

• Monitoring and maintaining network infrastructure to ensure optimal performance, reliability, and security across all systems and components. • Troubleshooting complex network issues and coordinating resolution efforts to minimize downtime and service disruptions. • Leading and supporting the resolution of critical technical incidents effectively and efficiently to ensure optimal outcomes. • Providing expertise during incident response and conducting operational reviews to ensure thorough analysis and effective resolution. • Designing, developing, and maintaining alerts, runbooks, dashboards, and monitoring solutions to enhance fault detection and operational visibility effectively. • Developing and maintaining operational tools, automation, and technical documentation to support extensive network infrastructure effectively and efficiently.

Role Description The Network Operations Center (NOC) Analyst is an entry level role responsible for providing support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements. Key Responsibilities - Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration. - Support the analysis, reporting, and action to resolve alerts generated by the internal surveillance tools. - Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs. - Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements. - Conduct proper maintenance of systems and ascertain compliance with security, safety, and environmental guidelines. - Provide support to troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes. - Work closely with Tier-I counterparts to resolve and close events/incidents. - Provide input to shift reports and coordinate handover of incomplete activities to the oncoming shift. - Demonstrate and apply thorough understanding of the OSI (Open Systems Integration Model), operations of Network Monitoring Tools (e.g.: HP Network Node Manager, NetCool), and customer applications and components associated with each application. - Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC). Qualifications - No previous experience required. - Preferred Networking and Application Certifications from an accredited Trade School or Academy. - Preferred to have one or more of the following: Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification. Requirements - Use of the English language in verbal and written communications is a requirement for this position. - Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours. - Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients. Benefits - Competitive total compensation. - Flexible/remote work options. - Leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.