• Deliver high-quality work across client engagements, owning key workstreams and deliverables from development through execution • Manage multiple workstreams and client engagements while maintaining strong attention to detail and delivery excellence • Develop structured approaches, frameworks, analyses, and recommendations to solve complex business challenges • Conduct research and synthesize qualitative and quantitative insights into executive-ready recommendations • Build trusted relationships with clients, project teams, and firm leadership across all levels • Leverage AI-enabled tools and emerging technologies to enhance work quality, efficiency, and innovation • Support business development efforts through proposal development, thought leadership, and content creation • Contribute to internal initiatives that strengthen firm capabilities, collaboration, and culture • Operate with an entrepreneurial mindset, embracing ambiguity, ownership, and continuous learning

• Provide psychometric guidance for the development, validation, and maintenance of examinations • Develop examination blueprints and test specifications based on validated content domains • Establish and document defensible testing methodologies consistent with industry standards • Evaluate examination reliability, validity, fairness, and defensibility • Prepare technical reports and psychometric documentation for clients

• Provide specialist psychiatric assessment, diagnosis, treatment, and management of Children and Young People with various mental health conditions • Collaborate within a multidisciplinary team to deliver evidence-based interventions • Maintain high standards of patient-centred care

Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do: - Provide top-tier travel support via chat, calls, and emails - Maintain up-to-date knowledge on suppliers, destinations, and systems - Quickly assess customer needs, urgency, and preferences - Accurately handle hotel, flight, car, and rail bookings - Guide customers in self-service options on the Navan platform and app - Respond promptly, meeting SLA expectations - Follow company and customer policies, ensuring global compliance - Give feedback to stakeholders on goal progress and key processes - Participate in team meetings on products, suppliers, and industry updates - Stay current on travel industry best practices - Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: - Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory - Language: Fluency in English and Spanish - Mandatory fluency in both languages - Customer Service: Background in contact center or customer-facing roles - Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce - Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM - Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues - Attitude: Empathetic, professional, and excellent at communicating verbally and in writing