• Provide psychometric guidance for the development, validation, and maintenance of examinations • Develop examination blueprints and test specifications based on validated content domains • Establish and document defensible testing methodologies consistent with industry standards • Evaluate examination reliability, validity, fairness, and defensibility • Prepare technical reports and psychometric documentation for clients

• Provide specialist psychiatric assessment, diagnosis, treatment, and management of Children and Young People with various mental health conditions • Collaborate within a multidisciplinary team to deliver evidence-based interventions • Maintain high standards of patient-centred care

Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do: - Provide top-tier travel support via chat, calls, and emails - Maintain up-to-date knowledge on suppliers, destinations, and systems - Quickly assess customer needs, urgency, and preferences - Accurately handle hotel, flight, car, and rail bookings - Guide customers in self-service options on the Navan platform and app - Respond promptly, meeting SLA expectations - Follow company and customer policies, ensuring global compliance - Give feedback to stakeholders on goal progress and key processes - Participate in team meetings on products, suppliers, and industry updates - Stay current on travel industry best practices - Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: - Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory - Language: Fluency in English and Spanish - Mandatory fluency in both languages - Customer Service: Background in contact center or customer-facing roles - Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce - Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM - Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues - Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Role Description A Technical Consultant will work as part of a team assisting customers in making best use of the Adaptavist product suite (Jira, Confluence, GitLab, AWS Slack, etc.) in order to deliver value to their business or organization. The role will support customers to integrate systems, automate processes, and achieve efficiencies. - Provide expert guidance and solution design. - Engage in hands-on work with product setup, migrations, upgrades, and performance tuning. - Participate in customer workshops to determine technical and functional requirements. - Discuss options and explain trade-offs and constraints. - Play an important role in presales, understanding client problems, offering solutions, providing estimates, and producing proposals. - Guide more junior consultants in their client work, sharing expertise and advice. - Help shape the way we work at Adaptavist, identifying process blockers and potential solutions. Qualifications - German and English proficient is a must. - Experience with application, system, and server administration within the Atlassian toolset, particularly Jira, Confluence, and Bitbucket. - Familiarity with Cloud architecture and infrastructure as code. - Exceptional communication skills, including technical writing that is accessible to a general audience. - Commitment to continual growth and learning. - Comfortable working collaboratively, both face-to-face and through online tools. - Personable, helpful, professional, kind, and honest attitude. - Top-notch time management and personal organizational skills. Requirements - Scripting skills with Groovy, Forge and/or Java. - Slack administration and/or development experience. - Experience in mentoring and coaching. - Experience delivering training. - Forge development. Benefits - Generous holiday (PTO) allowance. - Flexible working hours. - MacBooks provided to all employees. - Support for fully remote workers to set up home offices. - Exceptional Time Away Policy: 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, and women's health needs. - Remote-first way of working.