• Lead end-to-end client implementations, including discovery, data migration, system configuration, and go-live support • Develop and execute transition plans that ensure a smooth handoff from legacy processes or prior vendors • Serve as the primary communication liaison for clients during implementation, providing regular status updates and proactively managing risks or delays • Coordinate internally with technical, operations, and data teams to meet client timelines and requirements • Act as the ongoing face of the client relationship post-implementation, serving as the primary point of contact for day-to-day needs and strategic conversations • Build trusted, long-term partnerships with key client stakeholders at all levels • Conduct regular check-ins and business reviews to assess performance, communicate value, and surface opportunities for improvement • Oversee the accuracy and timeliness of utility bill processing for assigned client accounts • Identify and escalate billing discrepancies, utility rate changes, or data quality issues • Support clients in interpreting utility data, usage trends, and cost variance reporting • Ensure adherence to client-specific requirements and service level agreements (SLAs)

• Promote and manage all managed care contracting efforts on behalf of the hospital and clinics • Responsible for assisting with all payer contracting • Negotiate, implement, and maintain all payer contracts and the respective policies for each • Keep abreast of all managed care marketplace activities and adjust strategies accordingly • Accountable for the negotiation, implementation, and contract performance tracking of all managed care contracts for the health system • Review and analyze contract language, including reimbursement methodologies and fee schedules • Maintain the centralized contract repository and ensure version control • Ensure contracts comply with federal and state regulations and partner with internal and external Legal teams to review terms to mitigate risk • Serve as the primary liaison between the organization and payer representatives • Support operational teams with contract interpretation and issue resolution • Identify and negotiate supplemental payments • Track key contract metrics including payer mix, expiration/renewal dates, and reimbursement rates • Lead and maintain collaborative payer and employer relationships

• Complete and monitor East Coast Greenway (ECG) signage throughout the states and update the ECGA online trip planner (map.greenway.org). • Work to move a maximum amount of the on-road portions off-road (including designating trail as official ECG) and make remaining on-road sections as safe and bicycle/pedestrian-friendly as feasible. • Keep the GIS data-reporting system up-to-date and create reports as requested (at least quarterly). • Assist our volunteer State Committees and other volunteers within the state. • Build/maintain a strong network of strategic alliances with public agencies, elected officials, and organizations in each state to continue strong Greenway progress. • Keep contacts updated in organization CRM. • Communicate state information in coordination with other staff for the ECGA website, newsletters, and social media. • Engage local media with support from the ECGA communications team. • Provide timely information to assist with overall fundraising efforts in the region.

• Perform research to identify potential acquisition targets • Perform cold outreach to connect with small-to-midsize brokers of group health insurance & employee benefits • Educate potential target on our differentiators • Schedule meetings between qualified targets and OPOC’s VP of Corporate Development & CEO • Keep records of activities in our CRM