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Senior E-Commerce Operations Manager – D2C, Global Supply Chain
Location
Germany
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior E-Commerce Operations Manager – D2C, Global Supply Chain
Internet Up GmbH
• You source new products, negotiate firmly yet fairly, ensure quality control, and strategically develop our suppliers in China. • You manage our 3PL partners, monitor lead times, optimize return processes, and negotiate freight and shipping contracts. • You take ownership of our customer service setup, manage our external CS agency, and continuously develop quality standards and guidelines. • You establish clear structures, analyze data on delivery times, returns, costs, and service metrics, identify inefficiencies, and proactively implement process improvements. • You identify manual bottlenecks within your operational scope and define requirements to automate these workflows together with our tech team (Shopify Plus, Xentral, n8n).
Job Requirements
- At least 5 years of solid experience in D2C e-commerce, supply chain management, or operations in a high-growth environment.
- You are highly experienced in sourcing and supplier communication (especially in Asia) and know how to consistently enforce quality and pricing targets.
- You have successfully worked with fulfillment providers (3PL) and customer service agencies and know how to manage them using KPIs.
- You don’t code yourself but are confident using e-commerce systems (Shopify Plus, ERP software such as Xentral) and make decisions based on solid data analysis.
- Fluent in German and English. Mandarin skills are a strong plus.
Benefits
- Real Impact: From day one, you take full operational responsibility in a highly profitable and rapidly growing e-commerce company.
- Focus on What Matters: No unnecessary manual copy-pasting. We invest heavily in automation so you can focus on negotiations, strategy, and optimization.
- Flexibility & Trust: Work 100% remotely from anywhere in Germany or from our Munich office – we measure results (KPIs), not presence.
- Experience Scaling Firsthand: Grow with us to 20,000 SKUs and actively shape the operational structures of a global D2C player.
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