Internet Up GmbH

• You source new products, negotiate firmly yet fairly, ensure quality control, and strategically develop our suppliers in China. • You manage our 3PL partners, monitor lead times, optimize return processes, and negotiate freight and shipping contracts. • You take ownership of our customer service setup, manage our external CS agency, and continuously develop quality standards and guidelines. • You establish clear structures, analyze data on delivery times, returns, costs, and service metrics, identify inefficiencies, and proactively implement process improvements. • You identify manual bottlenecks within your operational scope and define requirements to automate these workflows together with our tech team (Shopify Plus, Xentral, n8n).