• Provide professional end-user support via telephone, email or web submits • Provide restorative or maintenance actions to resolve end-user problems • Respond to end-user problems based on standard procedures • Track incidents and calls, including but not limited to, entering data into the database timely and accurately • May be responsible for ensuring systems are configured properly

Role Description The position is responsible for all operations activities during shift work, including: - Guaranteeing software and application upgrades based upon business requirements. - Providing proactive enterprise-wide monitoring of all systems, servers, and applications. - Guaranteeing the functionality of all systems and applications. - Maintaining proper incident documentation practices based on the ITIL framework. Schedule: Overnight shift 12:00 AM to 6 AM, Costa Rica GMT-6, Monday, Tuesday, Friday-Sunday What You’ll Be Doing: - Guarantee all established procedures related to operations at the Data Center are followed. - Ensure complete and timely hand-off of incidents to other support teams as appropriate. - Monitor the environment and resolve issues utilizing available knowledge reference documentation. - Monitor production schedules and ensure production jobs complete successfully without issues. - Properly complete daily procedures related to data center operation. - Work with remote technical staff at the data centers to install and deploy hardware, cabling, and systems as required. - Interact with vendors to guarantee functionality of all parts of the Data Center. - Perform Data Center hardware upgrades and maintenance as needed. - Perform semi-complex web, scripting, or other system upgrades. - Must be able to work holidays and overtime if needed. Qualifications - Understanding and working knowledge of data center infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications). - Intermediate understanding of network concepts. - Intermediate understanding of the Microsoft Windows Operating System in a server environment. - Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. - Ability to work independently in local and/or remote locations and handle multiple tasks at the same time. - Effective oral and written communications skills and knowledge of commonly used concepts, practices and procedures within networking and Microsoft Windows Operating Systems. Requirements - Bachelor's Degree in Computer Science or Management Information Systems. - 1-3 years of experience supporting servers and applications is required. - A + and MCP Certifications are required. - An equivalent combination of education and related experience may also serve to meet these minimum requirements. - May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field. Desired Qualifications - MSCA: Windows Server 2012 and later. - Working knowledge of VMWare virtualization technology. - Experience working with cloud environments such as AWS and Azure. Benefits - Collaborative work environment. - Competitive Salaries. - Yearly bonus. - Comprehensive benefits for you and your family starting Day 1. - Unlimited Paid Time Off. - Flexible working environment. - TradeStation Account employee benefits, as well as full access to trading education materials.

• Provide expert support and troubleshooting of Windows workstations and servers. • Manage Microsoft 365 environments including Exchange, SharePoint, OneDrive, and MS Teams. • Oversee Azure AD administration, ensuring robust policy and endpoint management. • Conduct network management tasks such as firewall, VPN, and DNS/DHCP oversight. • Utilize ticketing systems for efficient issue tracking and resolution. • Administer SaaS user management, focusing on security and compliance. • Implement backup and recovery strategies to ensure data integrity.

• Develop and deliver training programs aligned to prior authorization processes, clinical criteria, and account-specific updates to support pharmacy operations teams • Partner with leadership and account teams to create and maintain training plans, onboarding materials, and ongoing learning content • Leverage clinical expertise in pharmacy benefits, Medicaid/Medicare guidelines, and drug review processes to ensure accuracy and compliance in training materials • Facilitate engaging training sessions using virtual tools, ensuring effective knowledge transfer for new hires and tenured staff • Evaluate training effectiveness by collecting and analyzing participant feedback and identifying opportunities for continuous improvement • Collaborate cross-functionally to support clinical review processes, including prior authorization updates, PDL criteria, and process enhancements