• Reporting to the CPTO, you will lead the next chapter of Product at Upsun • Architect the portfolio strategy for Upsun Cloud, Upsun Blackfire, and Upsun Dispatch to capture shifting market demands • Partner with the CPTO to balance forward-looking technical direction with high-leverage commercial focus • Turn deep market insights and technical tailwinds into focused product priorities, roadmaps, and business metrics across thousands of active deployments • Connect product strategy directly to revenue leadership and embed continuous customer discovery into the engineering cycle to build a hyper-responsive feedback loop • Measure success by year one

• Overall responsibility of advancing Caron’s fundraising and Regional Advisory Board (RAB) engagement/growth efforts in their region. • Oversees the management and growth of the RAB, including coordination of quarterly meeting, preparing agendas, communicating with the RAB at large, recruitment of new membership. • Works collaboratively with the Regional Advisory Board on the development and execution of regional board goals that align with Caron’s strategic plan. • Works with the Vice President of Regional Advancement and the Chief Development Officer (CDO) to meet annual and campaign related fundraising goals specific to their Region. • Coordinates frequent high-level prospect meetings with the President and CEO. • Identifies, cultivates, solicits and stewards major gift prospects in their region. • Collaborates with the Regional Alumni Coordinator to develop a pipeline of new major gift prospects. • Actively participates in monthly Major Gift, High Capacity and Regional Development meetings. • Updates Salesforce regularly with appropriate notes and activity. • Responsible for leadership and coordination of the annual dinner to reach/exceed fundraising goals. • Represents Caron at area special events where key donors or constituents are involved.

• Build and review QoE analyses, NWC assessments, debt-like item schedules, and revenue trend exhibits through a healthcare lens • Assess payor mix impact on revenue quality, identify revenue cycle irregularities in the historical financials, and evaluate provider cost and compensation structures • Surface the sector-specific adjustments that change how a sponsor thinks about normalized earnings on a healthcare target • Bring working knowledge of healthcare financial mechanics — reimbursement structures, managed care contracting, cost reporting — to bear on the numbers • Direct the day-to-day work of Senior Associates and Associates — assign clearly, review thoroughly, and keep the engagement on pace • Set the quality standard for work product before it reaches the Director — your name is on the workpapers • Manage the data room: track incoming documents, maintain the open request list, and keep the deal team moving • Know when to resolve issues independently and when to escalate — and act accordingly without being prompted • Draft sections of healthcare financial due diligence reports under Director direction • Connect financial findings to sector-specific drivers: what a reimbursement rate change means for forward earnings, what a revenue cycle backlog signals about collectability, what payor concentration creates in terms of risk • Self-review thoroughly — your sections should be accurate, well-organized, and require minimal editing before they go up the chain • Build financial exhibits and develop sector-informed questions that support management calls and client discussions • Participate in client calls and financial discussions under Director direction — present findings with clarity and respond to follow-up with precision • Coordinate across workstreams — tax advisors, legal teams, other third parties — keeping your workstream aligned without losing the narrative thread • Orient Senior Associates to engagement workpapers and healthcare-specific analytical questions • Provide direct, substantive feedback on their work — specific enough to change how they approach the next engagement • Model the precision, pace, and healthcare judgment the practice demands

Role Description The Vice President of Payer Relations is a senior executive responsible for defining and leading The Emily Program’s payer strategy across commercial, Medicaid/Medicare, and other managed care partners. This leader ensures sustainable reimbursement, expanded access to care, and alignment between payer contracts and The Emily Program’s specialized eating disorder care delivery model across all levels of care (inpatient, residential, PHP, IOP, outpatient, virtual services). The VP serves as the organization’s primary executive liaison with payers and leads all payer-facing strategy, including contract negotiations, reimbursement innovation, and payer performance governance. This is a transformational leadership role responsible for advancing The Emily Program’s payer strategy from a transactional contracting model to an enterprise, strategic, and value-driven partnership model. Salary Range: $180,000 - $210,000 Base Salary, commensurate with experience and competencies of the role. Location: Remote - Must be located in the United States. How VP of Payer Relations Empower Recovery - Enterprise Payer Strategy - Develop and execute a unified payer strategy across The Emily Program. - Advise executive leadership on payer risks, reimbursement trends, and strategic opportunities. - Align payer strategy with organizational growth priorities, including new markets, services, and partnerships. - Contracting & Negotiation Leadership - Lead all aspects of payer contracting, including: - In-network agreements - Out-of-network strategies and single case agreements - Contract renewals, amendments, and dispute resolution. - Structure contracts that appropriately reflect: - Acuity and complexity of eating disorder and behavioral health care - Length of stay considerations. - Level-of-care differentiation (RTC, PHP, IOP, outpatient, virtual services) - Partner closely with Legal and Compliance to mitigate regulatory and contractual risk. - Payer Relationship Management - Serve as the executive point of contact for national, regional, and local payer relationships. - Build long-term strategic partnerships with key payer stakeholders. - Lead executive-level discussions around: - Access to care - Medical necessity criteria - Authorization requirements - Network participation strategy - Act as escalation point for complex payer disputes or systemic issues. - Revenue & Performance Oversight - Partner with Revenue Cycle Management and Finance to: - Monitor reimbursement rates and revenue yield. - Assess denial trends and authorization challenges. - Ensure contract terms are operationalized effectively. - Improve net revenue realization. - Reduce denials and underpayments. - Develop payer scorecards and report for executive leadership. - Clinical & Operational Alignment - Partner with Clinical Leadership to ensure payer policies align with evidence-based care models. - Support advocacy around: - Medical necessity for eating disorder treatment. - Appropriate level-of-care placement - Continuity of care - Collaborate with Operations to ensure payer requirements are executable across all sites. - Market Intelligence & Innovation - Monitor payer policy, mental health parity enforcement, and behavioral health regulatory developments. - Lead strategy for: - Value-based care initiatives - Alternative payment models - Risk-based arrangements. - Identify opportunities to improve payer mix and expand access to covered services. Qualifications - Bachelor’s degree in business, Healthcare Administration or related field, required. - Advanced degrees (MBA, MHA, MPH, or JD), preferred. Requirements - 10+ years of experience in payer relations, managed care, or healthcare contracting. - Minimum 7 years in senior leadership roles with a track record of managing and developing successful teams. - Deep expertise in behavioral health reimbursement (strongly preferred: eating disorder treatment). - Demonstrated success negotiating complex payer agreements in multi-state environments. - Excellent analytical and problem-solving skills, with a data-driven approach to decision-making. - Effective communication and interpersonal skills, with the ability to collaborate effectively across departments. - Demonstrated success in creating revenue upside through payer strategy. - Strong command of challenges and risks in Health Plans, Hospital, and Provider Group markets. - Experience with: - Residential and sub-acute behavioral health reimbursement - Medicaid managed care across multiple states - Out-of-network and SCA negotiations - Prior relationships/experience with payers in one or more of the following footprint states (MN, OH, WA, PA, NC, GA). Benefits - HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) - Dental insurance (Delta Dental) - Vision insurance (EyeMed) - Short-term and long-term disability insurance - Company-paid life insurance - 401(k) plan available two months after start date - Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation - Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.