• Own the onboarding process for new customers from signed agreement through burn-in. • Plan and lead go-live activities, including technical setup, workflow alignment, and training coordination. • Deliver both in-person and virtual training sessions for clinicians, therapists, and staff.**Ensure each site achieves key early metrics (user activation, scan completion, workflow confidence). • Track readiness and progress through internal checklists, reports, and status updates. • Monitor early utilization data and identify trends, risks, and opportunities during burn-in. • Partner closely with the VP of CS to document early success stories and surface learnings from pilots. • Transition mature accounts smoothly to long-term CSM ownership, ensuring continuity of relationships and context. • Deliver follow-up trainings and workflow refinements to ensure customers continue to use Exer effectively and efficiently through burn-in. • Support the Customer Success team by maintaining customer coverage and contributing as needed across ongoing initiatives and day-to-day operations. Success in this role requires a team-first mindset, strong communication, and a willingness to step in and help beyond defined responsibilities when needed. • Maintain detailed documentation on each onboarding phase and customer milestone. • Help standardize onboarding playbooks, training templates, and implementation guides. • Capture and share implementation feedback and training insights with the Customer Success team to inform continuous improvement and customer engagement strategies. • Support data-driven decision-making by tracking time-to-launch, user activation, and training completion metrics within CS processes. • Coordinate with Sales and the Customer Success team to align on scope and site expectations prior to kickoff. • Collaborate closely with internal teams through Customer Success to help resolve implementation issues and streamline workflows. • Surface customer feedback and implementation insights to internal teams to support continuous product and workflow improvements.

• Take signed hospital agreements and convert them into active, high-quality clinical pilots • Lead end-to-end on-site deployment of CerviSense at each assigned hospital • Coordinate with Principal Investigators and their clinical teams to define workflows, patient selection criteria, and data collection procedures • Train midwives, obstetricians, and nursing staff; ensure consistent application technique across all operators • Troubleshoot device and application issues in real time • Ensure data quality meets the standards required for normative curve construction and peer-reviewed publication • Build clinical adoption — your KPI is not installation, it is that the device becomes part of the routine workflow • Provide structured field feedback to product, clinical affairs, and regulatory teams

• Project management • Train new and existing customers to use our logistics software • Analyze customers’ routing and scheduling operations to determine the best use of our software and services • Implement tools and verify customer data required to perform logistics services • Provide post-implementation support

• Customize GBS’ online enrollment system to meet client specific enrollment needs • Analyze, process, and develop solutions to deliver a customized benefit enrollment system • Manage approx. 65 clients • Liaison with cross-function internal teams (including EDI, Brokers, and Account Managers)