Role Description We’re seeking a full-time Ads Specialist to support the planning, execution, monitoring, and optimization of paid media campaigns across a portfolio of SMB clients. This is a fully remote position, and the successful individual could be based anywhere in the world. This role is ideal for someone who has hands-on experience managing paid advertising campaigns across major digital platforms, including Google Ads, Meta Ads, LinkedIn Ads, and other paid media channels. The successful candidate should be data-driven, detail-oriented, comfortable working across multiple client accounts, and able to use AI tools to improve campaign performance, reporting, and workflow efficiency. In collaboration with the Account Management Team, creative teams, and other cross-functional departments, the Ads Specialist will help deliver effective paid media campaigns that support client goals and contribute to the success of Wishpond Technologies. Responsibilities - Set up, manage, monitor, and optimize paid media campaigns across platforms such as Google Ads, Meta Ads, LinkedIn Ads, and other relevant advertising channels. - Support the execution of paid media strategies for a portfolio of SMB clients. - Conduct keyword research, audience research, competitor research, and platform-specific campaign planning. - Monitor campaign performance daily or weekly, depending on client needs and budget structures. - Review key performance metrics, including impressions, clicks, CTR, CPC, conversions, CPA, ROAS, and overall campaign efficiency. - Make data-informed optimization decisions related to budgets, bids, targeting, placements, audiences, keywords, ad copy, and creative assets. - Assist with transitioning and managing accounts from daily to monthly budget strategies where appropriate. - Identify opportunities for campaign improvement, including new audiences, creative tests, landing page recommendations, and platform-specific optimizations. - Collaborate with Account Managers, copywriters, designers, and other internal teams to ensure campaigns align with client goals and marketing strategies. - Provide clear campaign updates, performance insights, and recommendations to internal teams. - Support client communication when needed by answering campaign-related questions or providing performance context. - Use AI tools to support campaign research, ad copy ideation, reporting, optimization, and workflow efficiency. - Stay up to date with platform updates, paid media trends, AI tools, and digital advertising best practices. - Maintain a high standard of accuracy when building campaigns, reviewing budgets, tracking conversions, and reporting on performance. - Other duties as assigned. Qualifications - 2–4 years of experience in Paid Media, Digital Advertising, Performance Marketing, or a similar role, preferably in an agency or SaaS environment. - Proven track record of setting up, managing, and optimizing campaigns across Google Ads and Meta Ads Manager. - Working knowledge of additional paid media platforms such as LinkedIn Ads, TikTok Ads, Microsoft Ads, YouTube Ads, or other major advertising channels is considered an asset. - Strong understanding of campaign objectives, audience targeting, keyword strategy, bidding strategies, budget pacing, conversion tracking, and performance optimization. - Proficiency using analytics and reporting tools such as Google Analytics 4, Google Tag Manager, Looker Studio, platform dashboards, or similar tools. - Ability to analyze campaign data, identify trends, and recommend practical next steps. - Experience managing multiple accounts, campaigns, and budgets at the same time. - Familiarity with AI tools and the ability to use them responsibly to support research, reporting, campaign planning, creative ideation, and performance analysis. - Strong attention to detail, especially when working with budgets, tracking, campaign settings, and reporting. - Excellent communication skills, with the ability to explain campaign performance and recommendations clearly. - Highly organized, proactive, and capable of managing deadlines in a fast-paced remote environment. - Fluent in English (spoken and written). Knowledge of a second language is considered an asset. Requirements - Provide your own workstation, computer, headset, and have a fast and reliable internet connection. - Work standard business hours on Eastern Time or Pacific Time. - Background verification, including employment reference, criminal record, and credit checks may be conducted. - Provide a valid government-issued photo ID and proof of residential address as part of the onboarding process. Benefits - Fully remote position allowing you to work from your home anywhere in the world! - Exciting and dynamic environment with a great leadership team. - Comprehensive training program and regular performance reviews to facilitate your success. - Competitive compensation based on experience and proven abilities. - Great referral programs with incentives and bonuses. - Unbelievable product discounts when you use our products for your own business. - A global workforce of multi-cultural and talented colleagues. - A close-knit operation with amazing growth opportunities for your personal development. - A high-growth SaaS technology company publicly traded on the TSX Venture Exchange. - Corporate headquarters in beautiful Vancouver, British Columbia, Canada.

Support user adoption and operational effectiveness of fundraising technology platforms, coordinate training efforts, assess gaps in tool utilization, and translate user needs between technical and business teams for enhanced collaboration and process...

Title: Spécialiste service client dédié / Dedicated Client Care Specialist (Contract) Location: Montreal QC CA Hybrid Professional Services Contract CORP-565 Job Description: Your team dynamics: **Please note that this contract is for maternity leave replacement** The role of the dedicated customer service specialist is to act as the primary liaison between Genetec and a defined subset of key clients. Your main responsibility is to provide first-class technical support, whether by email, telephone, or on-site, related to all Genetec products (video surveillance, access control, and automatic license plate recognition). You must maintain strong professional relationships with your client group and have a detailed understanding of their work environment in order to provide them with prompt and professional technical support. You must be proficient in Genetec products and troubleshooting techniques, in addition to possessing strong analytical, communication, and organizational skills. Your day at a glance: - Resolve customer technical issues directly by phone and email - Properly log all issues in Genetec's CRM system, Clarizen, and the client's SharePoint site. - Ensure that all reported incidents are handled in accordance with Genetec's service level agreement - Conduct periodic management reviews via conference call for each strategic account - Conduct an annual on-site or remote assessment of the systems of its strategic clients - Conduct regular diagnostic examinations of client systems and follow up with a comprehensive diagnostic report. - Escalate customer issues to higher levels through appropriate channels - Collaborating with field engineering teams, solution architects, or project managers as part of a professional development plan - Write technical documents and articles What makes you an excellent candidate: - Bachelor's degree in computer science, computer engineering, electrical engineering or equivalent experience - Fluency in French and English, both spoken and written (this position requires interaction with our international colleagues and clients) - Excellent oral and written communication skills - Excellent knowledge of Genetec products and a minimum of one year of experience supporting Genetec customers - Excellent analytical and troubleshooting skills for hardware and software equipment - Ability to manage multiple tasks simultaneously, to apply an iterative approach, and to adapt to work priorities Your technical expertise: - Excellent knowledge of Windows 8 and 10 and Windows Server - Excellent knowledge of networking principles and the IP protocol - Experience in computer configuration and troubleshooting related to the Windows operating system - Experience in configuring and troubleshooting networking equipment An advantage if you have: - Knowledge of Spanish or other languages - Experience working with SQL databases - CCNA or MCSE certification This is what we offer! - Attractive compensation package - Training Expense Reimbursement Program - Subsidized meals at our amazing Bistro (Les Cordons Bleus) - Work-life balance thanks to a flexible working schedule - Unlimited free coffee - Free parking space for all employees - On-site training center We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't meet all the requirements, we encourage you to apply – your profile might surprise us! Thank you for your application, but please note that only shortlisted candidates will be contacted. Headhunters and recruitment agencies are not permitted to submit CVs through this website or directly to hiring managers. Your team's dynamic: **Please note that this contract is for the replacement of a maternity leave** The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers. Your main responsibility is to provide best of class Technical Support either by email, phone or onsite at the customer's premises across all of Genetec's product lines (Video Surveillance, Access Control & LPR). You must maintain strong professional relations with your customer group and possess in depth knowledge of each of your assigned customer's environments in order to provide professional and prompt technical assistance. You must have extensive knowledge of Genetec products and troubleshooting techniques as well as strong analytical, communication and organizational skills. Your day at a glance: - Respond to customer technical issues received directly by phone and email - Document all customer issues in the Genetec CRM, Clarizen and dedicated client SharePoint site - Ensure that all reported incidents are addressed according to Genetec's SLA - Provide periodic management review conference calls with each strategic account - Provide yearly on-site or remote system assessment for assigned strategic customer accounts - Conduct regular proactive system diagnosis of clients' system and follow-up with a complete diagnostic report - Escalate customer related issues through proper channels - Participate in Field Engineering, Solution Architect or Project Management teams as part of a career development plan - Write technical documentation and articles What makes you a great fit: - Bachelor's degree in Computer Sciences, Computer Engineering, Electrical Engineering or equivalent experience - Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers) - Excellent written and verbal communication skills - Excellent knowledge of Genetec products with at least 1 year experience supporting Genetec products - Possesses strong analytical and troubleshooting skills in both hardware and software - Able to multitask, work iteratively and adjust priorities of work Your technical expertise: - Excellent knowledge of Windows 8 and 10 & Windows server - Excellent knowledge of networking principles and the IP protocol - Experience with PC configuration and troubleshooting on Windows operating system - Experience with networking equipment configuration and troubleshooting An asset if you have: - Knowledge of Spanish or other languages - Experience working with SQL databases - MCSE and/or CCNA certification Let's talk perks! - Attractive compensation package - Training Tuition Reimbursement Program - Subsidized meals in our amazing Bistro (Les Cordons Bleus) - Work-life balance with a flexible working schedule - Free, unlimited coffee - Private, free parking for all employees - Onsite fitness facility with personal trainer

• Lead seamless client transitions by partnering with Sales for a highly informative onboarding hand-off at contract signature, and collaborating with Customer Success Managers to ensure a smooth transition to ongoing account management. • Ensure launch readiness by managing, executing, and troubleshooting technical operations required to successfully launch Lyra’s benefit to clients. • Create, maintain, and improve our tools, systems, and documentation related to launch technical operations and overall readiness. • Partner with Customer Success to track overall launch readiness, drive internal teams to deadlines, and evaluate launch success. • Serve as the main point of contact for all cross-functional communications, questions, and issues related to launch technical operations, and liaise cross-functionally to resolve issues. • Collaborate with teams such as Payer and Data Integrations, Customer Success, and Marketing to identify process improvement opportunities and build and refine launch processes, tools, and systems. • Lead customer-facing calls to successfully execute on-time launches. • Support senior members of the implementation team in designing standard operating procedures (SOPs) and creating repeatable processes for new solutions to help the department scale. • Lead the strategic evolution of the implementation function to accommodate new business lines, innovative product offerings, and complex, bespoke customer needs, establishing scalable processes and best practices for diverse implementation challenges.