Clinical AI that improves the quality & efficiency of diagnosis & treatment for MSK and motion disorders.
Implementation & Training Specialist
Location
United States
Posted
1 day ago
Salary
$65K / year
Seniority
Senior
Job Description
Implementation & Training Specialist
Exer AI
• Own the onboarding process for new customers from signed agreement through burn-in. • Plan and lead go-live activities, including technical setup, workflow alignment, and training coordination. • Deliver both in-person and virtual training sessions for clinicians, therapists, and staff.**Ensure each site achieves key early metrics (user activation, scan completion, workflow confidence). • Track readiness and progress through internal checklists, reports, and status updates. • Monitor early utilization data and identify trends, risks, and opportunities during burn-in. • Partner closely with the VP of CS to document early success stories and surface learnings from pilots. • Transition mature accounts smoothly to long-term CSM ownership, ensuring continuity of relationships and context. • Deliver follow-up trainings and workflow refinements to ensure customers continue to use Exer effectively and efficiently through burn-in. • Support the Customer Success team by maintaining customer coverage and contributing as needed across ongoing initiatives and day-to-day operations. Success in this role requires a team-first mindset, strong communication, and a willingness to step in and help beyond defined responsibilities when needed. • Maintain detailed documentation on each onboarding phase and customer milestone. • Help standardize onboarding playbooks, training templates, and implementation guides. • Capture and share implementation feedback and training insights with the Customer Success team to inform continuous improvement and customer engagement strategies. • Support data-driven decision-making by tracking time-to-launch, user activation, and training completion metrics within CS processes. • Coordinate with Sales and the Customer Success team to align on scope and site expectations prior to kickoff. • Collaborate closely with internal teams through Customer Success to help resolve implementation issues and streamline workflows. • Surface customer feedback and implementation insights to internal teams to support continuous product and workflow improvements.
Job Requirements
- 3–5+ years of experience in Implementation, Customer Success, or Clinical Training, ideally in a healthcare or digital health environment.
- Background in a clinical or patient-care setting (e.g., Physical Therapy, Occupational Therapy, Athletic Training, or related healthcare field).
- Demonstrated ability to manage multiple implementations simultaneously while maintaining high responsiveness, visibility, and operational follow-through.
- Highly organized professional who proactively communicates priorities, risks, and status updates across internal and customer teams.
- Excellent communication and presentation skills; comfortable leading both small and large group trainings.
- Strong operational and organizational skills with a bias toward follow-through and attention to detail.
- Self-starter who thrives in a fast-paced, startup environment, balancing structure with adaptability.
- Comfort operating in evolving environments where priorities may shift quickly and proactive communication is essential.
- Willingness to travel up to 30-40% for onsite trainings, pilot activations, and workflow optimization visits. Travel may involve managing onsite customer support, training delivery, and coordination across multiple stakeholders while maintaining strong communication and alignment with the broader Customer Success team.
Benefits
- Gym and studio memberships: We’re an active group that likes to get up and move. Some of us are just starting out, some of us are pro level athletes, but regardless of ability we believe that movement is important to everyone’s well-being. We’ll pay for your gym or studio membership (if you're still going)...or for your virtual classes and also offer lots of other fun opportunities to test different things out. It’s research!
- Open Vacation Policy: We celebrate all the usual holidays and support people taking time for themselves when they need it. We’re not super big into counting vacation days as long as people get their stuff done, so we did away with them and you can take the time you need when you need it.
- Paid Parental Leave: Family and self-first is one of our core values, so we offer fully paid time off for 12 weeks.
- Medical, Dental, and Vision Insurance: We offer comprehensive health care for employees, with 100% of premiums paid by Exer.
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Wishpond TechnologiesFounded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients. Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company. To learn more about Wishpond Technologies, please visit our website or any of our social media platforms: Website: www.wishpond.com Instagram: @wishpondofficial Twitter: Wishpond Youtube: Thewishpond LinkedIn: Wishpond Application Process If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter. Wishpond Technologies is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status or any other basis protected under legislation. We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries. Internal Applications close on Monday, April 13, 2026, at 4:00 pm Pacific Time.
Role Description We’re seeking a full-time Ads Specialist to support the planning, execution, monitoring, and optimization of paid media campaigns across a portfolio of SMB clients. This is a fully remote position, and the successful individual could be based anywhere in the world. This role is ideal for someone who has hands-on experience managing paid advertising campaigns across major digital platforms, including Google Ads, Meta Ads, LinkedIn Ads, and other paid media channels. The successful candidate should be data-driven, detail-oriented, comfortable working across multiple client accounts, and able to use AI tools to improve campaign performance, reporting, and workflow efficiency. In collaboration with the Account Management Team, creative teams, and other cross-functional departments, the Ads Specialist will help deliver effective paid media campaigns that support client goals and contribute to the success of Wishpond Technologies. Responsibilities - Set up, manage, monitor, and optimize paid media campaigns across platforms such as Google Ads, Meta Ads, LinkedIn Ads, and other relevant advertising channels. - Support the execution of paid media strategies for a portfolio of SMB clients. - Conduct keyword research, audience research, competitor research, and platform-specific campaign planning. - Monitor campaign performance daily or weekly, depending on client needs and budget structures. - Review key performance metrics, including impressions, clicks, CTR, CPC, conversions, CPA, ROAS, and overall campaign efficiency. - Make data-informed optimization decisions related to budgets, bids, targeting, placements, audiences, keywords, ad copy, and creative assets. - Assist with transitioning and managing accounts from daily to monthly budget strategies where appropriate. - Identify opportunities for campaign improvement, including new audiences, creative tests, landing page recommendations, and platform-specific optimizations. - Collaborate with Account Managers, copywriters, designers, and other internal teams to ensure campaigns align with client goals and marketing strategies. - Provide clear campaign updates, performance insights, and recommendations to internal teams. - Support client communication when needed by answering campaign-related questions or providing performance context. - Use AI tools to support campaign research, ad copy ideation, reporting, optimization, and workflow efficiency. - Stay up to date with platform updates, paid media trends, AI tools, and digital advertising best practices. - Maintain a high standard of accuracy when building campaigns, reviewing budgets, tracking conversions, and reporting on performance. - Other duties as assigned. 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