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Storyteller

We built Stories so you don't have to.

Content Operations Analyst

Content Marketing ManagerContent Marketing ManagerContractRemoteSeniorTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

13 days ago

Salary

$20K / year

Seniority

Senior

EnglishSQL

Job Description

Content Operations Analyst

Storyteller

• Run content operations and support workflows during live sports events and other high-volume publishing periods. • Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, brand consistency, and basic platform behaviour. • Triage incoming support and content issues by gathering evidence, identifying likely causes, and deciding the next action. • Reproduce and document application or workflow issues clearly, including expected behaviour, actual behaviour, affected clients/products, severity, screenshots, links, and steps to reproduce. • Distinguish between content issues, configuration issues, user/workflow issues, and likely product bugs. • Spot, describe, and escalate issues clearly before they become client or user problems. • Maintain clear handovers, incident notes, support updates, QA records, and follow-up actions across time zones. • Work with content, operations, product, engineering, and client-facing teammates to fix issues quickly and prevent repeats. • Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability. • Improve checklists, playbooks, templates, support workflows, and lightweight automations as you learn what breaks in practice.

Job Requirements

  • Strong application support, product support, content operations, QA, live operations, or support operations instincts.
  • Exceptional attention to detail, especially when checking text, visuals, links, timing, structured information, and issue evidence.
  • High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you.
  • First-principles troubleshooting: you want to understand what is actually happening, not just route a ticket or repeat a known answer.
  • Clear written English and the ability to explain an issue calmly, precisely, and without drama.
  • Strong judgment under pressure. You can decide what needs immediate action, what needs escalation, and what can wait.
  • Outcome ownership: you care whether the content, fix, support update, or escalation actually landed correctly.
  • Curiosity about systems. You want to understand why an issue happened and how to prevent similar issues next time.
  • Comfort using AI and tools to improve your own work while still checking important details yourself.
  • Reliability and follow-through when live coverage, client support, or content accuracy matters.
  • Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet.
  • Interest in sport, media, digital content, SaaS, live operations, or customer-facing product support.
  • Experience in application support, product support, technical support, customer support operations, content QA, live operations, editorial, proofreading, moderation, or digital publishing.
  • Exposure to SaaS, sports, media production, CMS tools, publishing workflows, mobile/web apps, or client-facing support.
  • Experience using tools such as Jira, Zendesk, Intercom, Linear, CMS platforms, spreadsheets, dashboards, browser dev tools, SQL, APIs, or log/search tools.
  • Examples of improving a checklist, workflow, support process, QA process, runbook, template, or lightweight automation.
  • Experience working in a fast-paced operating environment where accuracy, timing, and communication matter.

Benefits

  • Fully remote working!

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