We built Stories so you don't have to.
Content Operations
Location
Worldwide
Posted
1 day ago
Salary
$20K / year
Seniority
Senior
Job Description
Content Operations
Storyteller
• Help keep high-volume sports content accurate, timely, professional, and trusted. • Work across live content checks, editorial QA, support triage, client communication, issue investigation, handovers, and process improvement. • Run content operations and support workflows during live sports events and other high-volume publishing periods. • Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency. • Check content not just for correctness, but for clarity, usefulness, tone, and how it will land with the person reading it. • Spot, describe, and escalate issues clearly before they become client or user problems. • Triage support requests by gathering evidence, identifying likely causes, and communicating the next action. • Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, improve prompts, and make repeatable work more efficient. • Maintain clear handovers, incident notes, support updates, QA records, and lightweight documentation. • Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats. • Improve checklists, playbooks, templates, prompts, and lightweight automations as you learn what breaks in practice.
Job Requirements
- Exceptional attention to detail across text, visuals, links, timing, metadata, and structured information.
- Strong written English and the ability to explain issues clearly, calmly, and precisely.
- Good editorial judgment: you can spot when something is unclear, inaccurate, inconsistent, off-brand, or not ready.
- High ownership and reliability, especially when live coverage, client support, or content accuracy matters.
- Sound judgment under pressure: you know what needs action, escalation, or further investigation.
- Curiosity about systems, processes, and why issues happen.
- Comfort using AI and tools to improve speed, quality, documentation, and repeatable workflows.
- Interest in sport, media, digital content, SaaS, live operations, or high-volume publishing environments.
- Nice to have: Experience in content QA, editing, proofreading, research, support, live operations, moderation, or publishing.
- Exposure to SaaS, CMS tools, media production, sports content, or digital publishing workflows.
- Experience using AI tools to research, draft, check, summarise, document, or improve workflows.
- Examples of improving a checklist, process, QA workflow, support workflow, or documentation.
Benefits
- Fully remote working!
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