• Handling player inquiries via live chat, email, messengers, and occasional phone calls • Assisting players with account access, platform navigation, bonuses, payments, and product-related questions • Troubleshooting basic technical issues such as login problems and game loading errors • Escalating complex cases to the relevant internal teams • Running basic product checks and reporting bugs or potential improvements • Following internal procedures, quality standards, and communication guidelines • Contributing to a positive player experience through accurate, solution-oriented communication

Role Description Mercier Consultancy Group is looking for a Dutch Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Croatian-speaking customers with their accommodation booking needs. - Assist Dutch-speaking customers with accommodation reservations via phone, email, and chat. - Provide accurate information about properties, pricing, and Booking.com policies. - Handle booking modifications, cancellations, and special requests efficiently. - Resolve customer queries and issues with professionalism to ensure high satisfaction levels. - Maintain detailed records of customer interactions and bookings using Booking.com's reservation system. - Work collaboratively with team members to achieve service quality and customer satisfaction goals. Qualifications - Fluency in Dutch (spoken and written) is essential; proficiency in English is a plus. - Experience in customer service or related roles is preferred. - Strong communication and interpersonal skills. - Ability to handle challenging situations calmly and effectively. - Willingness to relocate and adapt to life in Greece. - Positive attitude towards learning and professional growth in a multicultural setting. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description

Role Description Mercier Consultancy Group is looking for a Dutch Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Dutch-speaking customers with their accommodation booking needs. - Assist Dutch-speaking customers with accommodation reservations via phone, email, and chat. - Provide accurate information about properties, pricing, and Booking.com policies. - Handle booking modifications, cancellations, and special requests efficiently. - Resolve customer queries and issues with professionalism to ensure high satisfaction levels. - Maintain detailed records of customer interactions and bookings using Booking.com's reservation system. - Work collaboratively with team members to achieve service quality and customer satisfaction goals. Qualifications - Fluency in Dutch (spoken and written) is required; proficiency in English is a plus. - Experience in reservations, customer service, or hospitality industry is preferred. - Strong communication skills and a customer-oriented approach. - Familiarity with online booking platforms and CRM systems is advantageous. - Ability to handle pressure and resolve challenges proactively. - Willingness to work in Greece; relocation assistance may be provided. - Self-motivated and able to work both independently and collaboratively within a team. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy Group is seeking a Dutch Speaking Hotel Reservations Agent to join our team in Greece. This role offers an exciting opportunity to work in a vibrant international environment with paid relocation support. You will be responsible for assisting Dutch-speaking customers with hotel bookings, providing exceptional service, and ensuring a seamless reservation experience. - Provide high-quality customer support in Dutch, addressing client inquiries and resolving issues promptly. - Manage customer complaints with professionalism to ensure satisfaction and loyalty. - Maintain accurate records of customer interactions utilizing CRM systems. - Collaborate effectively with team members to create a productive work atmosphere. - Stay updated with company products and services to offer informed assistance. - Participate in ongoing training to enhance skills and service delivery. Qualifications - Fluency in Dutch (spoken and written) is essential; proficiency in English is a plus. - Experience in customer service or related roles is preferred. - Strong communication and interpersonal skills. - Ability to handle challenging situations calmly and effectively. - Willingness to relocate and adapt to life in Greece. - Positive attitude towards learning and professional growth in a multicultural setting. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description