Role Description The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. Major Duties & Responsibilities - Handling Receipt of New Cases: - Intake new cases and review/verify information and requests. - Draft cases by entering information into the Dane Street system, AccessDS. - Work with client on any information missing pertinent to processing claim. - Sort, organize and create medical document listing - if required by client, and in line with specific special handling. - Assignment of Cases: - Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements. - Ensure that the assigned physician has no conflict of interest with the case assignment. - Oversight of Cases: - Monitor, process and track cases to ensure we meet deadlines. - Client Interaction: - Update clients frequently on cases in progress. - May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. - Ensure proper documentation for specified cases is provided to the client. - Other duties & special projects, as assigned and based on business needs. Qualifications - An Associate’s Degree is preferred. Requirements - Business experience in a healthcare and/or insurance setting is preferred. - Present exceptional communication skills with a clear understanding of company business lines. - The ability to apply critical thinking, manage time efficiently and meet specific deadlines. - Computer literacy and typing skills are essential. Working Conditions/Physical Demands - Any lifting, bending, traveling, etc. required to do the job duties listed above. - Long periods of sitting and computer work. Work From Home Technical Requirements - Supply and support their own internet services. - Maintaining an uninterrupted internet connection is a requirement of all work from home position. Benefits - Comprehensive benefits package designed to support your well-being and peace of mind. - Medical, dental, and vision coverage for you and your family. - Voluntary life insurance options for you, your spouse, and your children. - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans. - Basic life insurance, short-term disability, and long-term disability coverage at no cost. - Generous paid time off policy. - 401k plan with a company match. - Apple equipment and a media stipend for remote workspace.

• Support the legal needs of uShip and its wholly owned subsidiary • Analyze, summarize, and respond to legal requests and other documents (e.g. subpoenas) • Conduct legal research and assist in preparing documentation. • Cooperate with law enforcement in escalated disputes • Perform administrative duties including the tracking and cataloguing of contracts • Draft, review, and interpret a variety of corporate / transactional contracts (MSAs, NDAs, vendor agreements) • Assist Corporate Counsel in their role of Data Protection Officer (DPO) by researching privacy laws (GDPR (EU/UK), CPRA, TDPSA) and proposing risk mitigation strategies. • Establish best practices and legal processes aligned with business needs. • Provide legal research and guidance to cross-functional teams. • Support copyright portfolio management and brand protection efforts. • Create legal education materials for internal teams. • Assist with miscellaneous legal matters including business licenses, insurance, sustainability, employment, and regulatory compliance.

• Handle customer inquiries (emails and chat) across multiple U.S. cities and international locations, including London, UK • Assist customers with bookings, changes, and general inquiries • Manage high-volume escalations with professionalism and confidence • Follow company policies and escalation protocols • Accurately document interactions in Zendesk (or similar CRM) • Work in a fast-paced, high-volume environment

• Provide resident support via chat and email, ensuring timely and professional responses • Serve as the primary point of contact through the resident portal • Receive, log, and manage maintenance requests, coordinating with internal teams for resolution • Handle resident issues related to apartments, including complaints and service inquiries • Address and resolve billing-related concerns with accuracy and clarity • Document all interactions and cases within CRM systems • Utilize SAP and internal tools to track, update, and manage service requests • Follow up with residents to ensure full resolution and satisfaction • Escalate complex issues to the appropriate departments when necessary • Maintain high standards of response time, quality, and customer satisfaction