Role Description Mercier Consultancy Group is looking for a Dutch Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Croatian-speaking customers with their accommodation booking needs. - Assist Dutch-speaking customers with accommodation reservations via phone, email, and chat. - Provide accurate information about properties, pricing, and Booking.com policies. - Handle booking modifications, cancellations, and special requests efficiently. - Resolve customer queries and issues with professionalism to ensure high satisfaction levels. - Maintain detailed records of customer interactions and bookings using Booking.com's reservation system. - Work collaboratively with team members to achieve service quality and customer satisfaction goals. Qualifications - Fluency in Dutch (spoken and written) is essential; proficiency in English is a plus. - Experience in customer service or related roles is preferred. - Strong communication and interpersonal skills. - Ability to handle challenging situations calmly and effectively. - Willingness to relocate and adapt to life in Greece. - Positive attitude towards learning and professional growth in a multicultural setting. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description

Role Description Mercier Consultancy Group is looking for a Dutch Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Dutch-speaking customers with their accommodation booking needs. - Assist Dutch-speaking customers with accommodation reservations via phone, email, and chat. - Provide accurate information about properties, pricing, and Booking.com policies. - Handle booking modifications, cancellations, and special requests efficiently. - Resolve customer queries and issues with professionalism to ensure high satisfaction levels. - Maintain detailed records of customer interactions and bookings using Booking.com's reservation system. - Work collaboratively with team members to achieve service quality and customer satisfaction goals. Qualifications - Fluency in Dutch (spoken and written) is required; proficiency in English is a plus. - Experience in reservations, customer service, or hospitality industry is preferred. - Strong communication skills and a customer-oriented approach. - Familiarity with online booking platforms and CRM systems is advantageous. - Ability to handle pressure and resolve challenges proactively. - Willingness to work in Greece; relocation assistance may be provided. - Self-motivated and able to work both independently and collaboratively within a team. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy Group is seeking a Dutch Speaking Hotel Reservations Agent to join our team in Greece. This role offers an exciting opportunity to work in a vibrant international environment with paid relocation support. You will be responsible for assisting Dutch-speaking customers with hotel bookings, providing exceptional service, and ensuring a seamless reservation experience. - Provide high-quality customer support in Dutch, addressing client inquiries and resolving issues promptly. - Manage customer complaints with professionalism to ensure satisfaction and loyalty. - Maintain accurate records of customer interactions utilizing CRM systems. - Collaborate effectively with team members to create a productive work atmosphere. - Stay updated with company products and services to offer informed assistance. - Participate in ongoing training to enhance skills and service delivery. Qualifications - Fluency in Dutch (spoken and written) is essential; proficiency in English is a plus. - Experience in customer service or related roles is preferred. - Strong communication and interpersonal skills. - Ability to handle challenging situations calmly and effectively. - Willingness to relocate and adapt to life in Greece. - Positive attitude towards learning and professional growth in a multicultural setting. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description

Role Description The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. Major Duties & Responsibilities - Handling Receipt of New Cases: - Intake new cases and review/verify information and requests. - Draft cases by entering information into the Dane Street system, AccessDS. - Work with client on any information missing pertinent to processing claim. - Sort, organize and create medical document listing - if required by client, and in line with specific special handling. - Assignment of Cases: - Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements. - Ensure that the assigned physician has no conflict of interest with the case assignment. - Oversight of Cases: - Monitor, process and track cases to ensure we meet deadlines. - Client Interaction: - Update clients frequently on cases in progress. - May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. - Ensure proper documentation for specified cases is provided to the client. - Other duties & special projects, as assigned and based on business needs. Qualifications - An Associate’s Degree is preferred. Requirements - Business experience in a healthcare and/or insurance setting is preferred. - Present exceptional communication skills with a clear understanding of company business lines. - The ability to apply critical thinking, manage time efficiently and meet specific deadlines. - Computer literacy and typing skills are essential. Working Conditions/Physical Demands - Any lifting, bending, traveling, etc. required to do the job duties listed above. - Long periods of sitting and computer work. Work From Home Technical Requirements - Supply and support their own internet services. - Maintaining an uninterrupted internet connection is a requirement of all work from home position. Benefits - Comprehensive benefits package designed to support your well-being and peace of mind. - Medical, dental, and vision coverage for you and your family. - Voluntary life insurance options for you, your spouse, and your children. - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans. - Basic life insurance, short-term disability, and long-term disability coverage at no cost. - Generous paid time off policy. - 401k plan with a company match. - Apple equipment and a media stipend for remote workspace.