TP

• Gestionarás y responderás cuidadosamente a todas las consultas de los clientes entrantes y salientes, emails. • Proporcionarás un excelente servicio mediante la escucha activa. • Trabajarás con información confidencial de los clientes y la tratarás cuidadosamente. • Buscarás resolver situaciones con paciencia, empatía y comprensión desde el primer contacto. • Mantendrás un continuo conocimiento práctico de los productos, servicios y promociones de nuestros clientes. • Documentarás y actualizarás con precisión los registros en los sistemas requeridos.

• Soportar a los clientes respondiendo a consultas, brindando orientación clara y amigable, y entregando soluciones efectivas en diferentes escenarios de servicio. • Enfocarse en entender las necesidades del cliente, manejando la información de manera responsable, y asegurando una experiencia positiva en cada interacción.

• Apoyar a los clientes respondiendo a consultas. • Proporcionar orientación clara y amigable. • Ofrecer soluciones efectivas en diferentes escenarios de servicio. • Enfocarse en entender las necesidades del cliente.

• Contactar a socios comerciales nominados por subsidiarias regionales. • Gestionar comunicaciones salientes a través de teléfono y correo electrónico. • Hacer seguimiento a socios asignados para garantizar continuidad y optimización de procesos. • Apoyar el uso y comprensión de soluciones digitales de negocio. • Mantener comunicación continua para construir relaciones profesionales. • Registrar actividades, interacciones y actualizaciones en herramientas internas. • Cumplir con los indicadores de productividad, calidad y desempeño definidos por la campaña.

• Gestionarás y responderás cuidadosamente a todas las consultas de los clientes entrantes y salientes. • Proporcionarás un excelente servicio mediante la escucha activa. • Trabajarás con información confidencial de los clientes y la tratarás cuidadosamente. • Buscarás resolver situaciones con paciencia, empatía y comprensión desde el primer contacto. • Mantendrás un continuo conocimiento práctico de los productos, servicios y promociones de nuestros clientes. • Documentarás y actualizarás con precisión los registros en los sistemas requeridos.

Title: Travel Advisor, Reservations Specialist Location: United States Work Type: Remote Job ID: 2026-83689 Job Description: TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. Career Growth and Culture At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Purpose Use positive telephone service techniques; act on special Customer requests and maintain excellent Customer relations. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. Responsibilities Your Responsibilities - Act as trusted advisor and consultant to a single or multiple corporate accounts. - Act as the point of sale on all Domestic and International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing (GDS) - Fulfill requests for multi-faceted travelers while adhering to applicable requirements and process and procedures. - Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the Customers agreed travel policy and requirements and adhering to quality assurance standards. - Complying with all legal standard requirements, which include mandatory training, compliance, and sanctions. - Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. - Follow internal compliance and regulatory requirements for all Customers and locations supported. - Manage the end-to-end booking process through the ticketing and order fulfilment, either over the telephone, via messaging or via email or back-office systems and servicing platforms. - Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners - Operate in multi-channel (phone and email) servicing environments where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics - Act as trusted advisor and consultant to a single or multiple corporate accounts. - Act as the point of sale on all Domestic and International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing (GDS) - Fulfill requests for multi-faceted travelers while adhering to applicable requirements and process and procedures. - Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the Customers agreed travel policy and requirements and adhering to quality assurance standards. - Complying with all legal standard requirements, which include mandatory training, compliance, and sanctions. - Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. - Follow internal compliance and regulatory requirements for all Customers and locations supported. - Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms. - Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners. - Operate in multi-channel (phone, email and chat) servicing environments where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics) Qualifications Language/Communication - Excellent written and oral communications skills - role will require inbound, outbound (callbacks), and email/ - Excellent telephone skills, including a professional demeanor portrayed to Customers demonstrated through ability to ask probing questions, ability to communicate with a sense of urgency. - Fluency and comprehension in the language requirements for the specific point of sale (spoken and written), as verified by an GBT-approved formal test. - Accent neutral verbal/written communication skills as verified by an GBT-approved formal test if applicable. - Strong listening skills: active listening; able to appreciate the context of the business traveler's experience. - Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for Customer. - Minimum 1-year experience demonstrated the use of these communications skills in prior experience. Soft Skills: - Travel savvy: passion for travel / experience with travel. - Solutions mindset: passion to find the right solution for the Customer (e.g., consultative skills), while also closing the sale and potentially up selling the Customer. - Anticipate Customer needs - displays a number of skills as applicable e.g., empathy, and proactive recommendations. Performance and Ownership - Polished delivery: ability to communicate in a structured and effective manner. - Excellent time management: ability to multi-task to solve issue for Customer, while managing time. - Quick learner: ability to ramp up quickly and act on feedback constructively. - De-escalate Customer situations, manage Customer expectations and follow-up on Customer commitments. - Passion for service, one call resolution, and tailoring the solution for the caller. Technical Skills: - Fast accurate typing skills. - Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows). - Knowledge of Internet Explorer and other browsers (ability to search for address locations while speaking to Customers). - Navigate through multiple web applications and windows at one time utilizing dual screens. - General database searching skills and handling. - High speed data entry speed and accuracy. - Basic math skills (adding, subtracting and basic calculations). - Geography skills (countries around the world). - International airline faring skills (or an aptitude to learn if not GDS Expert profile). - Test for keyboard proficiency skills. - ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. - Proficiency in a multi-system environment. Experience, Education, and Certification: - High school degree or equivalent (required). - College or some college degree (preferred). - One years of Customer sales and service experience (preferred). - One year's Corporate or leisure travel industry experience (required). - 1 years native GDS experience including airline ticketing. Preferred industry recognized GDS Platforms including Amadeus, Sabre, Worldspan, Apollo and Galileo (preferred). Soft Skills - Process Excellence - Collaboration - Communication - Emotional Intelligence - Open-Mindedness - Critical Thinking - Solution Orientation - Entrepreneurship - AI Proficiency - Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Title: Healthcare Customer Service Representative - Remote Location: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. United States Job Description: Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Respond to requests for assistance and/or possible processing payments - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 25 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. Key Competencies: - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: - Internet Requirements: - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Title: Customer Service Representative - Remote Location: United States Category: Customer Service/Support Job Description: Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Handle and carefully respond to all customer inquiries - Provide excellent customer service through active listening - Work with confidential customer information and treat it sensitively - Aim to resolve issues on the first call by being proactive - Appropriately communicate with customers - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 25 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. Key Competencies: - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: - Internet Requirements: - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Title: Property & Casualty Licensed Insurance Sales Representative - Remote Location: Salt Lake City United States Job Description: Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Tp and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Responsibilities Your Responsibilities As a Licensed Insurance Representative, your main responsibility is to find innovative ways to complete sales with prospective and existing customers including the following: - Complete inbound and outbound calls with prospective and existing customers - Provide exceptional customer service during all interactions - Complete sales with customers - Answer and address all customer questions/concerns - Gather data from customers to understand their Insurance needs - Generate quotes for customers - Educate customers on coverage and costs - Upsell when available Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: - Active resident Producer Property & Casualty License - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 25 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. Key Competencies: - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: - Internet Requirements: - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Field customer inquiries through various channels, resolve issues with a calm approach, escalate when necessary, and track call-related information for auditing purposes while providing feedback on call issues.