Atento logo
Atento

Leading Next Generation CX

Customer Relationship Specialist I – Customer Service (Mobile Phone Insurance)

InsuranceInsuranceFull TimeRemoteSeniorTeam 89,377Since 1999H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

1 day ago

Salary

R$1.6K / month

Seniority

Senior

High SchoolPortuguese

Job Description

Customer Relationship Specialist I – Customer Service (Mobile Phone Insurance)

Atento

• Inbound telephone customer service to identify the needs of clients of a mobile technology insurance provider, clarify doubts, and resolve their requests. • The specialist must identify the customer’s need and provide a practical and objective solution, following the product and/or service procedures. • Each call may involve different types of situations raised by the customer. • Use systems to register interactions and manage service processes. • Demonstrate empathy in every customer interaction.

Job Requirements

  • Must be at least 18 years old.
  • Minimum of a high school diploma (secondary education completed).
  • Knowledge of Microsoft Office.
  • Familiarity with mobile technology (cell phones).
  • Availability for in-person training at Atento in Santana (after training, desktops will be provided for working from home).
  • Easy access to the South Zone of São Paulo.

Benefits

  • Transportation allowance.
  • Meal voucher and/or food allowance.
  • Life insurance.
  • Funeral assistance.
  • Childcare assistance / Support for children with disabilities.
  • Home office allowance.
  • Product discounts.
  • Dental care.
  • Family health plan.
  • Discounts for gyms / sports activities.
  • Educational partnerships with course discounts.
  • Career development plan.

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