Beep Saúde logo
Beep Saúde

Maior empresa de saúde domiciliar do Brasil, 100% digital!

Support Assistant

GeneralGeneralFull TimeRemoteSeniorTeam 1,001-5,000Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor DegreePortugueseLinux

Job Description

Support Assistant

Beep Saúde

• Be responsible for providing first-level support to internal users of Beep's technology platform, including support for operational systems and sales platforms. • Assist users who are having difficulty with specific tasks that may impact our operations. • Execute scripts in the production environment. • Provide user incident resolution support. • Escalate and hand off issues to other service levels when necessary. • Document occurrences and resolve all incidents.

Job Requirements

  • Undergraduate degree in progress or completed.
  • Some experience in user support (Level 1).
  • Interest in or knowledge of programming.
  • Proficiency in Linux (able to connect to a server and inspect logs).
  • Database knowledge is desirable.
  • Technical English.
  • Beep spirit: beyond wearing the company shirt and embracing challenges with energy and enthusiasm, be a good person with a positive attitude and a smile. To join the team you should enjoy working collaboratively, be passionate about people, and be the kind of supportive colleague others would want to have.

Benefits

  • For you and your dependents – Health and Dental plans | SulAmérica.
  • Pharmacy benefit: up to 40% discount on medications.
  • Meal package: Meal and food allowances (VA/VR).
  • For your physical and mental health: GymPass / TotalPass / Life insurance.
  • For your development: discounts at partner educational institutions.
  • Home office (remote work).
  • Home office allowance.
  • Additionally, our headquarters has a balcony with a view of one of the city's famous landmarks for our Beepers to enjoy.

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