• Leadership and Mentoring: Conduct one-on-one career development conversations and monthly mentoring sessions, assessing team members' development and performance needs and ensuring the creation and execution of Individual Development Plans (IDPs). • Hours and Project Management: Assign and monitor daily and ongoing operational tasks, acting as the reference point for prioritization and escalation of complex issues. • Quality Assurance (QA): Maintain overall responsibility for the team's media execution QA, including review of budgets, pacing, segmentation, and targeting, among other aspects. • Campaign Strategy and Architecture: Design campaigns according to market best practices and client needs, defining setup logic for in-scope and adjacent platforms. • Client Management and Relationship Building: Ensure client success and compliance with SLAs, acting as the primary point of contact (PoC) in day-to-day interactions to build trust and rapport. • Business Growth: Flag opportunities for incremental services and co-lead conversations, using knowledge of the client's business to inform strategy. • Participate actively in meetings with clients and key stakeholders, ensuring expectations and needs are understood and met. • Develop and implement effective digital marketing strategies across multiple channels, such as Google Ads, Facebook, Instagram, LinkedIn, TikTok, and programmatic, optimizing results and aligning with business objectives. • Create media plans that maximize campaign impact and achieve established KPIs. • Support the team in monitoring and executing campaigns from launch through final reporting, ensuring deliverables align with forecasts and set goals.

• Actively participate in meetings with clients and key stakeholders to ensure expectations and needs are understood and met; proactively demonstrate accountability and engagement in client management. • Develop and implement effective digital marketing strategies across multiple channels, including Google Ads, Facebook, Instagram, LinkedIn, TikTok, and programmatic, optimizing performance and aligning with business objectives. • Create media plans that maximize campaign impact and achieve established KPIs. • Produce campaign performance reports using tools such as Excel, Google Sheets, and Looker Studio. • Support the team in monitoring and executing campaigns—from launch through final report delivery—ensuring deliverables align with projections and targets. • Develop and optimize performance ads within CPC/PPC models. • Organize incoming requests and reassign work to other project members when necessary; take responsibility for project management and routine processes. • Contribute to the technical development and upskilling of peers and other team members involved in projects.

• Serve as the technical and consultative point of reference for agency teams across portfolio media, supporting set-ups, optimizations, best practices, and operational queries; • Monitor investments and performance of partner media, identifying opportunities for growth and efficiency for each client; • Support leadership in strategic relationships with media partners, contributing to the development of new collaboration opportunities and programs; • Interface with partners and internal teams for alignments, follow-ups, and tracking, ensuring visibility of requests and continuity of workflows; • Analyze market and performance data to identify trends and growth levers relevant to the media portfolio; • Develop and present supporting materials, case studies, and reports that demonstrate the impact and value of the Hub's solutions to clients and internal stakeholders; • Keep up with platform updates and releases, documenting learnings and disseminating information to teams in a clear and organized manner.

• Provide timely crisis assessment and intervention via phone, video, or in person • Conduct Zero Suicide screenings and risk evaluations • Make clinically sound decisions to stabilize individuals and refer to appropriate services • Coordinate care with internal teams and external community partners • Deliver culturally responsive, trauma-informed care • Document services accurately and maintain compliance with agency and state standards • Participate in supervision and collaborate with multidisciplinary teams • Regional travel required; hybrid work environment with office-based shifts required