• Act as a critical team member supporting the Sales Project Commercialization System (PCS), helping to accelerate project delivery, provide guidance on complex initiatives, and drive speed-to-market execution excellence to enhance and improve the customer experience. • Provide subject matter expertise and serve as a center of excellence resource for the Sales team across Sales and Operations Planning (S&OP) processes. • Provide expert oversight and support within the forecasting and inventory planning process to help ensure alignment between customer demand, supply capabilities, and contractual commitments. • Proactively identify, communicate and help lead cost savings opportunities through strategic collaboration with Sales Manager, Customer and internal stakeholders such as Supply Chain and Revenue Management. • Proactively communicate with Sales and customers regarding anticipated disruptions or significant supply issues, including root cause and resolution plans. • Ensure continuity for customer with communication, project execution, and overall support during transition periods.

• End-to-End Project Leadership • Strategic Planning: Develop comprehensive project plans defining scope, objectives, deliverables, timelines, and resource requirements. • Cross-Functional Alignment: Lead projects for diverse teams (Creative, Events, Content, Digital Marketing, and external agencies) to ensure milestone alignment and seamless execution. • Budget & Profitability: Monitor project budgets and resource allocations to ensure profitability and financial health. • Performance Tracking: Use data-driven methods and tools, like Asana, to monitor project progress, optimize workflows, and provide insights into everything from dept-wide plans to team resourcing to individual workloads. • Creative Production & Digital Execution • Creative Workflow: Oversee creative production timelines (video, graphics, assets), managing the process from brief and concept through to final approval. • Integrated Campaigns: Establish cohesive digital workflows to ensure the successful integration of all program channels and touchpoints, maximizing the impact of multichannel campaigns and ongoing audience engagement. • Governance & PMO Excellence • Risk Mitigation: Identify and document project risks; proactively develop mitigation plans and escalate blockers to PMO leadership. • Process Optimization: Actively contribute to the development of PMO workflows, templates, and agency best practices. • Quality & Brand Standards: Ensure all deliverables adhere to brand guidelines, accessibility requirements, and internal quality benchmarks. • Continuous Improvement: Lead "post-mortem" retrospectives to capture lessons learned and apply insights to future project cycles. • Asana Platform Governance: Serve as the divisional administrator for Asana; manage workspace architecture, user permissions/onboarding, and build standardized project templates for recurring marketing workflows. • Workflow Automation: Design and maintain Asana rules, forms, and tech stack integrations (e.g., Slack, Google Drive) to reduce manual work and streamline cross-functional handoffs. • Team Enablement: Establish Asana best-practice documentation ("Team Playbook") and act as the internal subject matter expert to onboard and train the team on new features. • Asana Documentation Management: Author and maintain critical process documentation within Asana, including the "Marketer's Guide," "PMO's Guide," and "Agency Team's Guide," to ensure cross-functional alignment and standardized digital workflows.

• Supporting recurring manual reporting processes and operational workflows to ensure timely and accurate delivery • Scheduling meetings, user interviews, pilot activities, and stakeholder check-ins • Tracking project action items, timelines, and follow-up tasks to help initiatives stay organized • Assisting with meeting preparation, note-taking, agenda management, and documentation updates • Gathering and organizing feedback from surveys, NPS responses, user conversations, and adoption efforts • Supporting recurring Product team communications, newsletters, and internal updates • Repurposing existing content such as presentations, webinars, and documentation into FAQs, internal communications, and social media content • Maintaining organized records, documentation, and project resources • Supporting cross-functional coordination with teams across the organization and external partners • Helping the Product team identify opportunities to improve processes and operational efficiency

• Oversee business project support from idea generation through to full implementation. • Conduct market and product functionality analysis to identify areas for optimization and growth. • Develop and manage cross-functional processes to ensure smooth project delivery. • Gather, structure, and transfer business requirements to development teams; support tasks through to product release. • Monitor progress and ensure timely completion of all assigned tasks. • Track the performance of new features post-release, identify potential issues, and outline further development steps. • Collaborate with commercial teams to scale new solutions across the business. • Plan and conduct training sessions for internal teams and partners; prepare educational and informational materials jointly with the marketing department. • Keep teams and partners informed about new product features and updates. • Participate in project meetings concerning business processes and product development. • Liaise regularly with development, marketing, analytics, finance, and legal teams. • Utilize key analytical tools to support business objectives.