FIREFLY

• Coordinate external client programs assigned to you. • Schedule events, manage registration, and provide logistical support as needed. • Maintain program requirements per customer preferences. • Communicate between various departments regarding program details and participate in internal program-related calls as necessary. • Report data to the client as requested and to the local team to help boost enrollment and confirm class dates. • Coordinate internal client programs assigned to you. • Schedule events, manage class registration, and pull reports related to class attendance • Collaborate with various departments as needed to determine appropriate program requirements. • Create and maintain documentation for each program. • Provide PTO coverage for coworkers in Operations. • Act as the first line of defense for conflict resolution. • Design and implement processes and procedures to improve your program and maintain ongoing customer changes.