• Own the product strategy and roadmap for HighLevel’s revenue-generating products, including Phone / CPaaS, Email, WhatsApp, and other usage-based or subscription-based products. • Define the long-term vision for each product area, ensuring alignment with HighLevel’s broader company strategy, customer needs, market trends, and revenue objectives. • Prioritize product investments across a portfolio of revenue products based on customer impact, revenue potential, margin profile, adoption opportunity, and strategic importance. • Develop clear product narratives, business cases, and strategic recommendations for executive leadership. • Own the business performance of assigned product lines, including revenue growth, gross margin, usage trends, attach rate, adoption, retention, and profitability. • Partner with Finance, RevOps, Data, and executive leadership to establish revenue targets, forecast performance, identify growth opportunities, and manage tradeoffs. • Analyze product-level financial performance and customer behavior to identify opportunities to improve monetization, reduce cost, increase margins, and drive sustainable growth. • Lead pricing and packaging strategy for revenue-generating products, including usage-based pricing, subscription tiers, add-ons, bundles, overages, and margin optimization. • Drive a best-in-class user experience across revenue products, ensuring products are intuitive, reliable, easy to adopt, and valuable for agencies and their customers.

• Define and execute comprehensive product strategies spanning short-term and long-term horizons. • Lead new product introductions (NPI) and portfolio lifecycle management. • Align product vision and roadmap with evolving market dynamics and customer needs. • Design and implement go-to-market strategies for new products. • Oversee day-to-day product line activities, including forecasting and performance monitoring. • Lead and mentor product management staff to cultivate a high-performance culture. • Collaborate with marketing to define go-to-market strategies and product value proposition. • Own the competitive intelligence process and develop insights for commercial teams.

• Own the product vision, strategy, and roadmap for multiple product lines within the RCM portfolio, ensuring alignment with company goals and customer needs. • Lead cross-functional teams (engineering, design, operations, sales, marketing, and support) to execute on product plans from ideation through launch and optimization. • Conduct market, competitor, and customer research to identify trends, opportunities, and risks within the healthcare RCM landscape. • Define and track key performance indicators to measure product success, usage, and financial performance. • Create detailed business cases and product requirement documents, prioritizing features based on business impact, user value, and technical feasibility. • Manage product lifecycle processes, including product launches, end-of-life decisions, and ongoing enhancements.

Role Description ITHAKA is seeking an Accessibility Lead to join the Product Design team and lead accessibility work across our digital products and related experiences. This role is best suited to an experienced accessibility leader who can combine hands-on expertise in audits, testing, documentation, and remediation with strong cross-functional judgment, scalable process improvement, and practical guidance for teams across the product lifecycle. Reporting to the Director of Product Design, this person will work closely with Product, Design, Engineering, QA, Research, Support, Participant Experience, Content Operations, Legal, and other stakeholders to strengthen accessibility practices across planning, discovery, design review, development, testing, release readiness, documentation, and ongoing maintenance. This is not a people-management role, but it does require leading through influence across teams, mentoring the work of others on accessibility-related efforts, and helping teams build more sustainable accessibility practices over time. Responsibilities - Accessibility leadership and lifecycle integration - Lead accessibility work across multiple products or functional areas, with responsibility for improving how accessibility is incorporated across the product lifecycle. - Shape scalable workflows for accessibility in planning, discovery, design review, development, testing, release readiness, and post-release follow-through. - Partner with Product, Design, and Engineering to ensure accessibility requirements are clear, actionable, and incorporated into roadmaps, stories, patterns, and release planning. - Help teams prioritize accessibility work based on user impact, organizational risk, feasibility, and long-term maintainability. - Auditing, documentation, and issue follow-through - Lead audits and evaluations of digital products, interfaces, workflows, and supporting documentation using manual, automated, and assistive-technology testing methods. - Establish and refine scalable approaches to VPATs, ACRs, and related documentation across products. - Collaborate with engineers and product teams to identify, document, reproduce, prioritize, and track accessibility issues; support clearer defect management by helping define severity, ownership, backlog routing, and validation expectations. - Ensure that public-facing accessibility language is accurate, specific, and reviewed appropriately with Legal when needed. - Enablement, standards, and organizational effectiveness - Create and deliver role-based training, guidance, and practical resources for designers, engineers, product managers, researchers, content teams, and adjacent partners. - Help teams adopt scalable accessibility practices, including reusable patterns, acceptance criteria, automated checks, shared templates, and reference materials. - Lead cross-functional content remediation efforts in partnership with product managers and other stakeholders, helping define priorities, coordinate execution, and improve repeatable remediation workflows. - Provide guidance for content accessibility, public documentation, support responses, and contributor-facing workflows where accessibility expectations need to be clearer. - Advise leadership and cross-functional partners on accessibility risk, prioritization, and opportunities to improve how accessibility work is coordinated and sustained. Qualifications - 5+ years of professional experience in digital accessibility or closely related digital product disciplines. - Deep knowledge of WCAG, accessibility testing practices, and accessibility requirements in modern digital product environments. - Strong working knowledge of assistive technologies and of how accessible solutions are implemented and validated in practice. - Experience creating or maintaining accessibility documentation, including ACRs or VPATs. - Experience working closely with Product, Design, and Engineering in agile or iterative product environments. - Strong written and verbal communication skills, with the ability to influence stakeholders across different functions and levels of the organization. - Comfort moving between strategic planning and hands-on execution. - IAAP certification or similar credentials are a plus, but not required. Work Authorization and Sponsorship ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) to work in the United States. Compensation and Benefits At ITHAKA we believe in openness and fair pay. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $116,560 to $145,700 per year. Starting pay may vary with job-related knowledge, skills, and experience. - At present, our total compensation package for benefits-eligible employees includes: - Medical, dental, and vision plans - Employer-paid 10% retirement contribution - Paid parental and caregiver leave - 22 days of paid time off - 11 paid holidays - Up to 12 paid sick days - Wellness benefits - And more Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time.