• Own the product vision, strategy, and roadmap for multiple product lines within the RCM portfolio, ensuring alignment with company goals and customer needs. • Lead cross-functional teams (engineering, design, operations, sales, marketing, and support) to execute on product plans from ideation through launch and optimization. • Conduct market, competitor, and customer research to identify trends, opportunities, and risks within the healthcare RCM landscape. • Define and track key performance indicators to measure product success, usage, and financial performance. • Create detailed business cases and product requirement documents, prioritizing features based on business impact, user value, and technical feasibility. • Manage product lifecycle processes, including product launches, end-of-life decisions, and ongoing enhancements.

Role Description ITHAKA is seeking an Accessibility Lead to join the Product Design team and lead accessibility work across our digital products and related experiences. This role is best suited to an experienced accessibility leader who can combine hands-on expertise in audits, testing, documentation, and remediation with strong cross-functional judgment, scalable process improvement, and practical guidance for teams across the product lifecycle. Reporting to the Director of Product Design, this person will work closely with Product, Design, Engineering, QA, Research, Support, Participant Experience, Content Operations, Legal, and other stakeholders to strengthen accessibility practices across planning, discovery, design review, development, testing, release readiness, documentation, and ongoing maintenance. This is not a people-management role, but it does require leading through influence across teams, mentoring the work of others on accessibility-related efforts, and helping teams build more sustainable accessibility practices over time. Responsibilities - Accessibility leadership and lifecycle integration - Lead accessibility work across multiple products or functional areas, with responsibility for improving how accessibility is incorporated across the product lifecycle. - Shape scalable workflows for accessibility in planning, discovery, design review, development, testing, release readiness, and post-release follow-through. - Partner with Product, Design, and Engineering to ensure accessibility requirements are clear, actionable, and incorporated into roadmaps, stories, patterns, and release planning. - Help teams prioritize accessibility work based on user impact, organizational risk, feasibility, and long-term maintainability. - Auditing, documentation, and issue follow-through - Lead audits and evaluations of digital products, interfaces, workflows, and supporting documentation using manual, automated, and assistive-technology testing methods. - Establish and refine scalable approaches to VPATs, ACRs, and related documentation across products. - Collaborate with engineers and product teams to identify, document, reproduce, prioritize, and track accessibility issues; support clearer defect management by helping define severity, ownership, backlog routing, and validation expectations. - Ensure that public-facing accessibility language is accurate, specific, and reviewed appropriately with Legal when needed. - Enablement, standards, and organizational effectiveness - Create and deliver role-based training, guidance, and practical resources for designers, engineers, product managers, researchers, content teams, and adjacent partners. - Help teams adopt scalable accessibility practices, including reusable patterns, acceptance criteria, automated checks, shared templates, and reference materials. - Lead cross-functional content remediation efforts in partnership with product managers and other stakeholders, helping define priorities, coordinate execution, and improve repeatable remediation workflows. - Provide guidance for content accessibility, public documentation, support responses, and contributor-facing workflows where accessibility expectations need to be clearer. - Advise leadership and cross-functional partners on accessibility risk, prioritization, and opportunities to improve how accessibility work is coordinated and sustained. Qualifications - 5+ years of professional experience in digital accessibility or closely related digital product disciplines. - Deep knowledge of WCAG, accessibility testing practices, and accessibility requirements in modern digital product environments. - Strong working knowledge of assistive technologies and of how accessible solutions are implemented and validated in practice. - Experience creating or maintaining accessibility documentation, including ACRs or VPATs. - Experience working closely with Product, Design, and Engineering in agile or iterative product environments. - Strong written and verbal communication skills, with the ability to influence stakeholders across different functions and levels of the organization. - Comfort moving between strategic planning and hands-on execution. - IAAP certification or similar credentials are a plus, but not required. Work Authorization and Sponsorship ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) to work in the United States. Compensation and Benefits At ITHAKA we believe in openness and fair pay. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $116,560 to $145,700 per year. Starting pay may vary with job-related knowledge, skills, and experience. - At present, our total compensation package for benefits-eligible employees includes: - Medical, dental, and vision plans - Employer-paid 10% retirement contribution - Paid parental and caregiver leave - 22 days of paid time off - 11 paid holidays - Up to 12 paid sick days - Wellness benefits - And more Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time.

Lead the strategic direction for marketing technology, optimize innovation processes with R&D, and utilize product discovery methods to develop impactful roadmaps that align technology investments with business growth objectives.

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About The RoleYou will be the first dedicated AI Product Manager on the Patient side at Headway. Your mission: build AI-powered products that help patients find the right therapist, stay engaged in care, and achieve measurable improvements in their mental health. This is not an AI-strategy-deck role. You will ship. You will write evals. You will debug prompt chains. You will partner with ML engineers and data scientists to build products that work for real patients in a HIPAA-compliant environment. We power over 500,000 appointments per month. Now we are building AI-powered experiences to help patients find the right care and stay in it! What you’ll do at Headway: - Own AI-powered patient intake and therapist matching: design LLM-driven flows that understand patient needs and recommend the right provider. - Build between-session AI support experiences: personalized tools that help patients reflect, prepare, and build therapeutic habits. - Establish evaluation and safety infrastructure: write evals, build test suites, design red-teaming protocols, and implement human-in-the-loop escalation. - Advance outcome measurement: move beyond PHQ-9/GAD-7 to AI-informed measurement. - Partner with Engineering, ML, Data Science, Clinical, and Legal to ship AI products in a HIPAA-compliant architecture. You’ll be great for this role if you: - 8+ years of PM experience, with at least 2 years shipping AI/ML-powered products to real customers. - You have personally written evals for AI product quality. - You have built multi-step LLM-powered user flows in production. - Strong technical fluency with LLMs: model selection, RAG architectures, fine-tuning, cost/latency/quality. - You are a builder who has shipped AI products in partnership with ML engineers. - Bonus: Experience in regulated industries (healthcare, fintech, insurance). - Bonus: Experience in healthcare or mental health. - You understand that building AI for people managing their mental health requires a different level of care and safety. Compensation and Benefits: The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. - Benefits offered include: - Equity compensation - Medical, Dental, and Vision coverage - HSA / FSA - 401K - Work-from-Home Stipend - Therapy Reimbursement - 16-week parental leave for eligible employees - Carrot Fertility annual reimbursement and membership - 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st - Flexible PTO - Employee Assistance Program (EAP) - Training and professional development #LI-EM1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.