• As the Director of Compliance (blend of Customs Compliance and Account Management), you will manage a remote-first team that supports a network of licensed customs broker partners and ABI users throughout the US and Canada to derive value from the platform. • Act as a knowledge leader in customs compliance as an escalation point for Internal Stakeholders: Operations, Customer Success, Sales, Marketing, Finance, Product and Engineering. • Supervise a team of Broker Partner Success (BPS) and Post-Entry Analysts remotely including coordination of weekend, holiday, and ongoing time zone coverage plans to support business continuity across the US and Canada. • Support pre- and post-entry activity including but not limited to, liaising with importers and broker partners for timely and accurate clearance, exception management audits, invoice/statement escalations, CBP/CBSA requests, and special projects such as tariff planning. • Manage PSCs/Protests tracking in the US and Corrections/Adjustments in Canada. • Ongoing (weekly, biweekly, monthly) meetings with the broker partners and ABI users. • Other duties that may arise through the normal course of business.

• Conduct IP geolocation investigations using internal and external data sources, assessing potential circumvention risks and documenting findings in accordance with audit and compliance standards. • Escalate complex or high-risk cases with clear rationale and supporting analysis. • Maintain high standards of quality and accuracy by ensuring all case decisions, supporting evidence, and actions are appropriately recorded within the case management system. • Contribute to ongoing governance, quality assurance, and operational improvement initiatives to strengthen the effectiveness of geofencing controls and processes. • Support remediation activities, control reviews, and investigations relating to geofencing controls and restricted-location risks. • Collaborate with cross-functional stakeholders, including Operations, Product and Business to support issue resolution and control enhancements.

• Investigating and resolving complaints against company policies and procedures and FCA regulatory guidelines • Help teammates to resolve breaches / errors & omissions • Ensure all incidents are logged and review as part of root cause analysis to look at trends. • Assist the team with internal & FCA reporting • Help manage oversight of appointed representatives and introducers • Review processes to ensure best practice is being followed and offer suggestions for improvement. • Review financial promotions to ensure compliant and not misleading

• Own the full compliance lifecycle for eIDAS v2: conduct gap analyses, define remediation roadmaps, track implementation, and prepare for certification. • Map NIS2 obligations to Yousign’s perimeter, define the compliance scope, and drive the remediation and reporting cycle. • Maintain and evolve Yousign’s ISO 27001 program: manage the continuous improvement cycle, coordinate internal audits, and maintain ISMS documentation. • Serve as the primary point of contact with external auditors, ANSSI, and LSTI: prepare audit packages, manage interactions, and own the certification timeline. • Monitor the European regulatory landscape (ETSI, eIDAS, NIS, PCI DSS, and related standards), assess impact on Yousign, and translate new requirements into actionable compliance initiatives. • Contribute to the security of the Trusted Zone, and to fraud detection and prevention, alongside the Security & Compliance team. • Take part in the team's weekly on-call (‘doctor’) rotation, and build automation (n8n, AI tooling, alerting) to reduce manual toil.