Personalised holistic care for people living with and beyond cancer.
Account Manager – Private Medical Insurance
Location
United Kingdom
Posted
1 day ago
Salary
£45K - £50K / year
Seniority
Senior
Job Description
Account Manager – Private Medical Insurance
Perci Health
• Serve as the primary relationship owner for our PMI clients. • Build strong, trusted relationships with key stakeholders across clinical, growth, operations and procurement functions within client organisations. • Lead regular governance meetings, quarterly business reviews and executive stakeholder sessions. • Act as the day-to-day escalation point for client queries, issues and complex discussions. • Ensure clients are informed, engaged and consistently deriving value from Perci’s services. • Support clients in communicating the value of Perci internally to their own leadership teams. • Own and deliver a revenue target across your PMI client portfolio. • Lead contract renewal processes, building compelling retention cases grounded in outcomes and value evidence. • Identify and develop opportunities for service expansion, increased utilisation and deeper engagement within existing accounts. • Work with the Director of Strategic Accounts to develop account plans and growth strategies for each client. • Support upsell and cross-sell conversations in partnership with the Director of Strategic Accounts, sales and marketing teams. • Lead the onboarding of new PMI clients, working cross-functionally to ensure a smooth and high-quality launch. • Develop onboarding plans that set clients up for strong engagement and early value realisation. • Act as the client’s main guide through the onboarding process, managing timelines, expectations and communications. • Interpret and communicate utilisation, engagement and outcomes data in a clear and compelling way. • Prepare and present quarterly and annual client reports that tell a meaningful story about the impact of Perci’s services. • Develop case studies and value narratives that support retention and growth conversations. • Contribute to the development of ROI models and commercial frameworks for the PMI market. • Work with the Data and Insights team to ensure client reporting is accurate, insightful and continuously improving. • Work closely with Clinical Operations, Product, Marketing and the broader Strategic Accounts team to deliver for clients. • Represent the voice of the client internally, ensuring client needs and feedback are heard and acted upon. • Collaborate with clinical colleagues on complex client queries and clinical value narratives. • Contribute to the development of commercial materials, proposals and client-facing collateral.
Job Requirements
- Proven track record in account management, ideally within the UK insurance or PMI market
- Proven ability to manage and grow complex client relationships.
- Experience owning and delivering against a revenue target.
- Strong commercial acumen with the ability to translate data and outcomes into compelling client narratives.
- Excellent communication, presentation and stakeholder management skills.
- Highly organised with the ability to manage multiple accounts and priorities simultaneously.
- Experience in digital health, virtual care or healthcare services. (Desirable)
- Familiarity with oncology, cancer services or employee health and wellbeing. (Desirable)
- Experience supporting business development, new client onboarding or RFP processes. (Desirable)
- Experience working with employers or corporate healthcare buyers alongside PMI providers. (Desirable)
Benefits
- 30 days of annual leave per year, in addition to UK statutory and public holidays
- 3 days paid annually to volunteer with a charity or community group of your choice
- Access to the YuLife wellbeing app
- Company laptop and any additional equipment required for the role
- Access to Perci's pension scheme
- Income protection cover
- Enhanced company sick pay
- Enhanced maternity and adoption pay (primary carer): 20 weeks at full pay, 16 weeks at 25%
- Enhanced paternity and adoption pay (secondary carer): 6 weeks at full pay, followed by 6 weeks at 50% of pay
- Access to over 400 co-working spaces across the UK
- Remote first working, supporting genuine work-life balance
- Employee Share Option Incentivisation
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