• Act as the first point of contact for customer and user inquiries. • Log, categorize, and prioritize incidents and service requests accurately. • Resolve standard incidents and requests using approved knowledge articles and runbooks. • Perform initial troubleshooting of hardware, software, and connectivity issues. • Escalate incidents according to defined criteria. • Maintain clear communication and manage user expectations throughout the ticket lifecycle. • Ensure tickets are updated correctly and closed with proper documentation. • Contribute to knowledge base improvements and documentation updates. • Follow ITIL Incident Management and Service Desk best practices.

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. Empower the Future of Data ActivationJoin the Leader in Intelligent Connectivity. Boomi isn’t just a platform; we are the Data Activation company. As the world pivots toward AI-driven ecosystems, Boomi provides the essential, unified foundation that global enterprises rely on to move at the speed of business. When you join us, you aren’t just taking a job—you’re joining a category-leading team of innovators dedicated to making the impossible integrated. The Role: Solve. Innovate. Empower. As a Software Support Engineer, you are the frontline architect of customer success. You do more than respond to tickets; you are a high-level troubleshooter who thrives on the moment you solve a challenge. You possess the rare ability to directly dissect complex technical bottlenecks, identify root causes, and engineer creative solutions that keep over 20,000 organizations running smoothly. Your Engagement: Connect. Synchronize. Deliver. You power our follow-the-sun model, providing the critical crossover needed to resolve high-priority cases with global velocity. Your journey begins remotely, with an exciting future transition to our in-office/Hyderabad location, where the synergy of our team takes flight. Working 1:30 AM – 10:30 AM IST, you’ll bring the flexibility and on-call spirit needed to ensure global support of our customers’ success. You are Boomi! What You’ll Bring to the TeamBoomi Expertise - Minimum of 1 year of hands-on experience with the Boomi AtomSphere Platform, moving beyond the basics into advanced process development, API management, and complex deployments. - 2 - 4 years of total experience in IT Consulting or Software Development, giving you the architectural perspective needed to solve big picture problems. Technical Proficiency - Experience with web languages—REST, SOAP, WSDL—and skilled in using tools like Postman and OAuth 2.0 to design and troubleshoot seamless connections. - Practical command of the languages that power modern business, including Java, Groovy, JavaScript, and React. - Comfortable navigating the modern tech stack, from Kubernetes with Rancher Desktop and Cloud-based apps to the core of Windows and Linux OS. - Understand data integrity through ELT/ETL knowledge and experience with enterprise giants like Salesforce, NetSuite, and Hadoop. Diagnostic Specialist - Strategically leveraging AI technologies to analyze technical support cases, accelerate troubleshooting, identify root causes, and bring cases to resolution. - Proficiency in protocols (TCP/IP, HTTP/S, SSL/TLS, SFTP) using tools like Wireshark and Charles Proxy to find exactly where a connection is breaking. - An eye for analyzing error logs across Java and various Operating Systems to pinpoint root causes before they become roadblocks. Collaboration-centered approach - Ability to take a complex, highly technical solution and explain it so clearly that a non-technical customer feels like an expert. - Patience and compassion in every interaction, ensuring our customers feel heard and valued. - Energized by new technology. As Boomi leads the way in AI-ready data activation, you are the first in line to learn, adapt, and master the next wave of innovation. What You’ll GainAccelerate Your Career in AI & Integration: At Boomi, you aren't just maintaining software; you are at the epicenter of the AI-ready data revolution. You will gain front-row access to the latest innovations in intelligent connectivity, ensuring your skills stay at the absolute cutting edge of the industry. Supported with dedicated time to build your knowledge and expertise. Access to an Elite Technical Playground: Work with a massive variety of enterprise ecosystems. One day you’ll be optimizing Salesforce integrations, and the next you’ll be deep-diving into Kubernetes or Big Data environments. The sheer variety of technical challenges ensures that no two days are ever the same. A Truly Global Collaborative Culture: You aren’t an island. You’ll work alongside a world-class team of engineers who share your passion for problem-solving. We pride ourselves on a culture of knowledge sharing, where mentorship and collaboration are built into our DNA #LI-ML-1 Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Role Description We are seeking an experienced Industrial IoT (IIoT) Engineer to design and build connected, data-driven industrial systems spanning the factory floor to enterprise cloud platforms. In this role you will architect end-to-end IIoT solutions, including: - Edge data acquisition - Secure connectivity - Cloud ingestion - Real-time analytics - Operational dashboards The ideal candidate will combine strong software engineering skills with practical experience in industrial protocols, edge computing, and cloud IoT platforms. You will work closely with cross-functional partners — product, design, engineering, operations, and business stakeholders — to translate ambiguous requirements into well-engineered solutions. You will be expected to raise the bar through code review, design review, and mentorship of more junior engineers. Key Responsibilities - Architect end-to-end IIoT solutions spanning edge devices, gateways, connectivity, and cloud platforms. - Design data acquisition pipelines from PLCs, SCADA, and sensors using protocols such as OPC UA, Modbus, MQTT, and Sparkplug B. - Build edge computing applications using AWS IoT Greengrass, Azure IoT Edge, or similar platforms. - Implement secure connectivity using mTLS, certificate management, and zero-trust patterns. - Build cloud ingestion and processing pipelines using AWS IoT Core, Azure IoT Hub, Kafka, or similar. - Develop real-time analytics, anomaly detection, and predictive maintenance models that turn raw telemetry from industrial assets into actionable signals for operators and reliability engineers. - Build operational dashboards and alerts for plant managers and operators. - Integrate IIoT data streams with MES, ERP, CMMS, and historian systems, designing reliable bidirectional flows that maintain consistency between operational technology and enterprise systems of record. - Implement strong device management, including provisioning, OTA updates, and certificate rotation. - Collaborate closely with OT, process engineering, and reliability teams, gathering requirements, aligning on technical approach, and ensuring that delivered solutions meet both functional needs and broader engineering and operational standards. - Ensure compliance with relevant industrial cybersecurity standards (IEC 62443, NIST). - Maintain comprehensive, current technical documentation — including architecture diagrams, design decisions, configuration references, runbooks, and operational procedures. - Mentor and coach junior and mid-level engineers through code review, design review, pair programming, and structured knowledge sharing. - Continuously evaluate emerging IIoT technologies and platforms, assessing maturity, fit for purpose, and total cost of ownership. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline. - Five or more years of IIoT or industrial software engineering experience. - Strong programming skills in Python, C++, or Go. - Hands-on experience with industrial protocols (OPC UA, Modbus, MQTT, Sparkplug B). - Experience with at least one major cloud IoT platform (AWS, Azure, GCP). - Hands-on experience with edge runtimes (Greengrass, IoT Edge). - Solid understanding of OT/IT integration patterns. - Experience with streaming and real-time analytics platforms. - Familiarity with industrial cybersecurity standards. - Excellent troubleshooting, communication, and documentation skills. Preferred Qualifications - Experience with digital-twin platforms. - Hands-on experience with predictive maintenance ML models. - Exposure to time-series databases (InfluxDB, TimescaleDB). - Familiarity with Unified Namespace (UNS) patterns. - Industrial certifications (ISA, IEC 62443). How to Apply For immediate consideration, please send your resume to [email protected] or contact us at (908) 650-6699. Learn more about Bright Vision Technologies at www.bvteck.com . We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

Provide R&D and quality engineering support for medical device development, conduct risk analysis activities, and utilize CAD software for robust design, ensuring compliance with FDA regulations and Good Manufacturing Practices.