• The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. • This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams. • As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. • The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale. • Develop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client success. • Identify opportunities to streamline deployment workflows and improve client adoption outcomes. • Manage and triage ongoing global client feedback across the full Liquid AI Solutions suite. • Analyse trends in client experience to proactively surface risks, themes, and improvement opportunities. • Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues. • Monitor, triage, and coordinate resolution of cross-client recurring and complex issues. • Document findings and incorporate learnings into scalable tools, processes, and playbooks. • Ensure visibility and tracking of issues through appropriate systems and workflows. • Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally. • Facilitate alignment on priorities, timelines, and solutions for client-impacting items. • Coordinate testing efforts and validation prior to production releases. • Manage and track workstreams through JIRA, ensuring accurate prioritization and progress tracking. • Support release readiness activities, including testing coordination and stakeholder communication. • Deliver training to global Client Configuration and Client Success teams on Liquid AI Solutions, deployment playbooks, and issue resolution practices.

• Managing AI projects and ensuring timely delivery • Monitoring fixed project scope and maintaining effective client communication • Managing monthly settlements with clients and team members • Building and maintaining a healthy team culture through coaching, facilitation, and protecting the team from distractions • Overseeing project resource allocation • Defining and measuring metrics to track team progress, goals, and areas for improvement • Working effectively across multiple projects simultaneously, with exceptional context-switching skills • Helping with recruitment, onboarding, and offboarding processes • Handling contracts and clauses that form the basis of cooperation with clients

• Own the company's automation roadmap • Stand up and scale the AI Operations function • Stay close to the field by shadowing clinical and back-office teams • Refine and operationalize repeatable, scalable processes for capturing workflows • Lead data integrations across major EHRs • Evolve the automation stack to match the workflow • Stand up and maintain internal AI tooling • Lead scoping and execution with automation vendors • Partner closely with Engineering to align on integration patterns • Coach and develop the team on AI tools • Continue building a high-performing AI Ops team • Enforce rigorous documentation, monitoring, and change-management practices • Serve as a key conduit between operators, clinicians, and internal teams.

Role Description Staffing for Doctors is seeking a highly skilled Prior Authorization Specialist with experience using Modernizing Medicine (ModMed) software. In this role, you will be responsible for obtaining prior authorizations for various medical services, ensuring timely and accurate submissions to insurance carriers. Your experience with ModMed will be crucial in efficiently processing authorizations and managing communication with both medical providers and patients. - Process prior authorization requests using ModMed for a variety of medical services and procedures. - Verify patient eligibility and benefits through insurance portals and provide necessary documentation to support authorization requests. - Collaborate with healthcare providers to gather required clinical information and ensure all submissions are compliant. - Maintain accurate records of all authorizations, including approvals, denials, and follow-ups. - Communicate effectively with patients regarding their authorization status and insurance-related inquiries. - Keep track of pending requests and manage timelines to ensure timely responses from insurers. Qualifications - Minimum of 1-2 years of experience as a Prior Authorization Specialist is required. - Must have hands-on experience with ModMed software. - Strong understanding of insurance verification and medical billing processes. - Excellent verbal and written communication skills for effective patient and provider interactions. - Highly organized, detail-oriented, and able to manage multiple requests concurrently. - Ability to work independently and as part of a team in a fast-paced environment.